Senior IT Support Analyst

Valpak Limited; Stratford-upon-Avon; Hybrid; GBP 30,000; Full time

Job summary

An established industry player is seeking a Senior IT Analyst to join their dynamic team. This role involves providing exceptional end-user support and ensuring the seamless operation of IT services for a large staff base. The company values sustainability and offers a supportive environment with flexible working hours and opportunities for personal development. With a strong focus on employee wellbeing, the organization promotes a healthy work-life balance and encourages team integration through various social initiatives. If you're passionate about technology and want to make a difference, this opportunity could be the perfect fit for you!

Benefits

Hybrid working

Flexi Friday early finish

Company annual bonus

Enhanced pension scheme

Private medical insurance

Cycle to work scheme

Subsidised gym membership

Enhanced maternity pay

25 days annual leave

Extra day off for birthday

Qualifications

• Over 4 years of IT support experience with strong end-user technology knowledge.
• Excellent troubleshooting and communication skills, both written and verbal.

Responsibilities

• Provide first-class end-user support to up to 400 staff.
• Ensure the smooth running of IT services for efficient operations.

Skills

IT support experience

troubleshooting skills

customer service

self-organization

communication skills

Education

Computer-related degree

relevant broader experience

Tools

Windows Server

Windows 10/11

Hyper-V

MS SQL Server

IIS

Microsoft 365

Firewall management

Windows PowerShell

Job description

Vacancy Type: Permanent
Location: Stratford-upon-Avon (Hybrid)
Salary: £30,000 + up to 10% bonus & benefits

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

How will I make a difference?

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

As Senior IT Analyst, and working alongside the IT Support Analyst your primary role is to provide first-class end-user support to up to 400 staff and ensure the smooth running of IT services to allow them to successfully carry out their roles efficiently.

Required experience and skills

The successful candidate will be ambitious and driven to progress their technology-based career. We will look for evidence of the following:

• Over 4 years IT support experience, possessing strong end-user technology knowledge and foundational knowledge in networking and server management.
• Strong and logical troubleshooting skills. Evidence of methodical approaches to troubleshooting and implementing change.
• Professional, approachable, self-starter with strong customer service ethic.
• Self-organised and adopts a structured approach to capturing and documenting information.
• Works well under pressure, remaining calm and considered. Will possess patience and puts users at ease at all times.
• Excellent organisational skills, balancing BAU and project work. Manage own workload with limited supervision.
• Excellent communicator, written and verbal. Evidence of working with technical and non-technical teams.
• We predominantly use the Microsoft stack. Knowledge and experience in the following technologies is desirable:
• Windows Server
• Windows 10/11
• Hyper-V
• MS SQL Server
• IIS
• Microsoft 365 (advanced)
• Firewall and switch management
• MDM
• Windows PowerShell

Qualifications

• Computer-related degree or equivalent, or relevant broader experience in a related field.

What benefits will I receive?

We strive to make Valpak an employer of choice. Whether it’s achieving work-life balance, helping towards a healthier lifestyle, or saving money. We have a range of benefits to help support you, including:

• Hybrid working and flexi Friday early finish
• Company annual bonus – up to 10%
• Enhanced pension scheme with Aviva (doubled up to 8%)
• Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership
• Enhanced maternity pay
• 25 days annual leave and option to buy/sell additional days
• An extra day off for your birthday
• Access to a savings platform that includes discounts and money-off promotions from 800+ retailers
• Wellbeing initiatives

If you would like to be considered for more than one role, or any future roles, please send your CV to [e-mail].

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