IT & AV Support Analyst

TieTalent; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a proactive IT & AV Support Analyst to join their Birmingham team. This exciting role involves providing hands-on AV support and general IT troubleshooting to ensure excellent service delivery. You'll assist users at all levels, supporting smooth daily operations and maintaining relationships with colleagues and third-party vendors. If you are calm, organized, and confident under pressure, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Experience with AV/video conferencing equipment is essential.
• Strong IT troubleshooting and customer service skills are required.

Responsibilities

• Provide face-to-face and remote IT and AV support.
• Set up and troubleshoot meeting room equipment and video conferencing tools.

Skills

IT Troubleshooting

Customer Service

AV Support

Problem-Solving

Communication

Tools

MS Office

Remote Support Tools

Video Conferencing Tools

Job description

Join us as an IT & AV Support Analyst at TieTalent

Location: Birmingham (Office-Based) | Job Type: Full-Time

We are seeking a proactive IT & AV Support Analyst to join our Birmingham team. This role involves providing hands-on AV support, general IT troubleshooting, and ensuring excellent service delivery. You'll assist users at all levels, supporting smooth daily operations.

Key Responsibilities:

1. Provide face-to-face and remote IT and AV support.
2. Set up and troubleshoot meeting room equipment and video conferencing tools.
3. Log and resolve incidents and service requests efficiently.
4. Support VIP meetings and events with meet-and-greet services.
5. Maintain relationships with colleagues and third-party vendors.
6. Document solutions and contribute to knowledge sharing.
7. Assist with IT equipment moves, reporting, and service improvements.

Requirements:

• Experience with AV/video conferencing equipment.
• Strong IT troubleshooting and customer service skills.
• Calm, organized, and confident under pressure.
• Excellent communication and problem-solving skills.

Desirable Skills:

• Experience in commercial IT support.
• Knowledge of MS Office, ITIL, and remote support tools.
• Familiarity with mobile technologies (Windows, iOS, Android).

Additional Information:

• Work experience in Desktop Support, NOC Engineering, or Systems Administration.
• Languages: English.
• Seniority level: Not Applicable.
• Industries: Technology, Information, and Internet.