Senior ICT Consultant

Turn IT On!; Milton Keynes; On-site; GBP 28,000 - 32,000; Full time

Job summary

An established industry player is seeking a motivated Senior ICT Consultant to join their expanding team. This role involves supporting primary schools in Milton Keynes, managing customer accounts, and resolving technical issues. Ideal candidates will have a passion for technology, excellent communication skills, and the ability to work independently. With a focus on service enhancement, you will play a key role in improving ICT provision for effective teaching and learning. Join a dynamic environment that values innovation and dedication to customer service.

Benefits

Pension

Electric/Hybrid Car Scheme

Cycle Scheme

Eye Care Vouchers

Mental Health Support

Employee Recognition

Qualifications

• Experience in a senior ICT technician role is preferred but not essential.
• Solid technical background with excellent communication skills.

Responsibilities

• Support a Trust of primary schools and manage customer accounts.
• Handle 2nd/3rd line issues and respond to ICT emergencies.
• Lead on installation and repair of IT equipment.

Skills

Windows Server

Active Directory

Microsoft OS

Virtualisation (HyperV)

Cloud Technologies (Office365/Azure)

Customer Service

Communication Skills

Teamwork Skills

Troubleshooting Skills

Job description

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£28,000 - £32,000

Turn IT On is currently seeking an experienced ICT Consultant/Senior ICT Technician who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn, and a passion for providing exceptional service to our customers to join an expanding team supporting schools in and around Milton Keynes and Aylesbury.

Location: Milton Keynes - Buckinghamshire

Salary: £28,000 - £32,000

Responsibilities include supporting a Trust of primary schools, acting as the liaison between schools and turn IT on, managing customer accounts, maintaining IT hardware and software, and helping improve ICT provision to facilitate effective teaching and learning.

Candidates should have a passion for IT, a solid technical background, and excellent communication and organizational skills. Experience in a senior ICT technician or support role in the education sector is preferred but not essential. The role requires troubleshooting skills, independence, and a proactive approach to service enhancement.

Key Responsibilities:

• Handle 2nd/3rd line issues, respond to ICT emergencies, and manage school complaints.
• Resolve technical issues impacting school operations.
• Provide internal network support and staff training.
• Lead on installation and repair of IT equipment, including computers, network hardware, AV equipment, etc.

Skills and Abilities:

• Windows Server, Active Directory, Microsoft OS
• Virtualisation (HyperV), Cloud Technologies (Office365/Azure)
• Experience with server and network installations
• Proactive decision-making during ICT emergencies
• Excellent customer service, communication, and teamwork skills
• Ability to work independently and organize own time effectively

The role is full-time, full-year, with benefits including pension, electric/hybrid car scheme, cycle scheme, eye care vouchers, mental health support, and employee recognition. Candidates must be able to drive and have their own vehicle.

turn IT on is committed to safeguarding and promoting the welfare of children and young people.