Senior IT Support Analyst

La Fosse Associates; London; On-site; GBP 48,000 - 50,000; Full time

Job summary

A leading global entertainment company is seeking a Senior IT Support Analyst in London. This hands-on role involves supporting users, managing IT systems, and contributing to IT projects. Ideal candidates will have strong knowledge of Windows, Mac, and Microsoft 365, along with excellent customer service skills.

Benefits

Bonus

Benefits

Qualifications

• Strong working knowledge of Windows and Mac operating systems.
• Familiarity with Office 365 and Azure environments.
• Basic networking skills for configuration and troubleshooting.

Responsibilities

• First and second-line support for local and remote users.
• Setup, installation, and maintenance of hardware.
• Microsoft 365 administration and basic LAN/WAN troubleshooting.

Skills

Windows operating systems

Mac operating systems

Microsoft 365

Azure environments

Basic networking skills

Customer service skills

Job description

Job Benefits: + Benefits

Senior IT Support Analyst

Salary:£48,000-50,000 + Bonus & Benefits

Location:London – 4 days on site

We are working with a Global Entertainment company in search of a Senior IT Support Analyst to join their team. This is a hands-on, customer-facing role supporting users in the London office along with owning tickets globally with a range of technologies.

As a key member of the IT team, you’ll be responsible for the support, maintenance, and troubleshooting of IT systems and services including laptops, desktops, printers, mobile devices, and conferencing tools. You’ll also work closely with colleagues to support business-critical applications and infrastructure, as well as contribute to ongoing IT projects.

Key responsibilities:

• First and second-line support for local and remote users

• Setup, installation, and maintenance of hardware (PCs, laptops, printers, mobiles)

• Microsoft 365 administration (Teams, OneDrive, SharePoint, Exchange Online, Azure AD)

• Basic LAN/WAN and Wi-Fi troubleshooting

• Meeting and conference support (Teams, Slack, video conferencing)

• Equipment inventory management and asset tracking

• Vendor Relationship Management

• Supporting IT projects and occasional onsite support for company exhibitions

• Mentoring and being escalation point for Junior IT Support

Key experience:

• Strong working knowledge of Windows and Mac operating systems

• Familiarity with Office 365 and Azure environments

• Basic networking skills (configuration and troubleshooting)

• Confident communicator with excellent customer service skills

• Self-motivated, reliable, and flexible with a can-do attitude

• Willingness to travel occasionally (some overnight stays may be required)

If you’re a tech-savvy problem-solver who enjoys a varied role with direct impact, we’d love to hear from you.