Senior IS Support Analyst - Global Law Firm

Ryder Reid; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading law firm in London is seeking a Senior IS Support Specialist to provide exceptional technology services to legal professionals. This role involves delivering IS support, maintaining equipment, and participating in IS projects, all while enjoying comprehensive benefits and a competitive salary.

Benefits

Health care

Retirement

Paid time off

Parental leave

Life insurance

Performance-based bonuses

Qualifications

• Strong communication and customer service skills.
• Proficiency with Windows 11, iOS, Microsoft Office, Exchange, and SCCM.
• Experience in legal or professional services environments preferred.

Responsibilities

• Deliver timely and effective IS support to internal clients.
• Maintain and deploy PCs, laptops, smartphones, printers, AV systems.
• Serve as a second-level technical resource for issue resolution.
• Log and track issues using Footprints.

Skills

Communication

Customer Service

Windows 11

iOS

Microsoft Office

Exchange

SCCM

Job description

Title: Senior IS Support Specialist

Location: London

Salary: Competitive

Ryder Reid Legal is currently recruiting for a Senior IS Support Specialist to join one of our global law firm clients on a permanent basis at their London office. This is a fantastic opportunity to support world-class legal professionals through exceptional technology services, while working in one of London's most dynamic law firms.

Key Responsibilities:

• Deliver timely and effective IS support to internal clients.
• Maintain and deploy PCs, laptops, smartphones, printers, AV systems, and more.
• Serve as a second-level technical resource for issue resolution.
• Log and track issues using Footprints; contribute to the knowledge base.
• Promote effective use of firm-provided software applications.
• Maintain accurate equipment inventory in the Asset Management System.
• Provide after-hours technical support as needed.
• Participate in IS projects and uphold firm-wide standards and procedures.

Qualifications:

• Strong communication and customer service skills.
• Proficiency with Windows 11, iOS, Microsoft Office, Exchange, and SCCM.
• Experience in legal or professional services environments preferred.
• Ability to move equipment and work flexible hours, including weekends.

Compensation & Benefits:

• Comprehensive benefits: health care, retirement, paid time off, parental leave, life insurance, and performance-based bonuses.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://uk.linkedin.com/company/ryder-reid-legal