Senior IT Support Analyst

La Fosse; London; On-site; GBP 40,000 - 75,000; Full time

Job summary

A leading company in the entertainment sector is seeking a Senior IT Support Analyst in London. This hands-on role involves supporting users and managing IT systems, ensuring seamless operations. Ideal candidates are tech-savvy problem-solvers with strong customer service skills. Responsibilities include hardware maintenance, software support, and mentoring junior staff. The position requires a proactive attitude and occasional travel. Join a dynamic team and make a direct impact!

Qualifications

• Strong working knowledge of Windows and Mac operating systems.
• Familiarity with Office 365 and Azure environments.
• Basic networking skills (configuration and troubleshooting).

Responsibilities

• First and second-line support for local and remote users.
• Setup, installation, and maintenance of hardware.
• Supporting IT projects and occasional onsite support.

Skills

Customer Service

Problem Solving

Communication

Tools

Windows

Mac

Office 365

Azure

Job description

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Join to apply for the Senior IT Support Analyst role at La Fosse

This range is provided by La Fosse. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Location: London - 4 days on site

We are working with a Global Entertainment company in search of a Senior IT Support Analyst to join their team. This is a hands-on, customer-facing role supporting users in the London office along with owning tickets globally with a range of technologies.

As a key member of the IT team, you'll be responsible for the support, maintenance, and troubleshooting of IT systems and services including laptops, desktops, printers, mobile devices, and conferencing tools. You'll also work closely with colleagues to support business-critical applications and infrastructure, as well as contribute to ongoing IT projects.

Key responsibilities:

First and second-line support for local and remote users

Setup, installation, and maintenance of hardware (PCs, laptops, printers, mobiles)

Basic LAN/WAN and Wi-Fi troubleshooting

Meeting and conference support (Teams, Slack, video conferencing)

Equipment inventory management and asset tracking

Supporting IT projects and occasional onsite support for company exhibitions

• Mentoring and being escalation point for Junior IT Support

Key experience:

Strong working knowledge of Windows and Mac operating systems

Familiarity with Office 365 and Azure environments

Basic networking skills (configuration and troubleshooting)

Confident communicator with excellent customer service skills

Self-motivated, reliable, and flexible with a can-do attitude

Willingness to travel occasionally (some overnight stays may be required)

If you're a tech-savvy problem-solver who enjoys a varied role with direct impact, we'd love to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Entertainment Providers

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