Senior IT Service Mobilisation & Delivery Leader (Hybrid)

848 Group; Stafford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private healthcare, including dental, 

Unlimited holiday

Volunteer days

Discretionary bonuses

Job summary

848 Group is seeking a Permanent, Full-time mobilisation and Service Delivery Manager to lead the mobilisation, transition and ongoing service management of a complex managed IT service in Stafford. You will coordinate workstreams across Microsoft 365, Azure, security and ITSM while owning governance, risk, and acceptance processes.

The role evolves into BAU oversight, with focus on performance and continual improvement.

Qualifications

• Experience working in a managed services or MSP environment.
• Practical experience taking a service from contract award or project initiation through implementation and into BAU.
• Strong project controls, including planning, RAID, dependencies, governance, change control and acceptance.
• Working knowledge of ITIL service management and Service Desk operations.
• Experience coordinating technical delivery across multiple workstreams and suppliers.
• Confident senior stakeholder management and customer-facing communication.
• Experience of go-live governance, operational acceptance and Early Life Support.
• Ability to challenge constructively, create clarity and drive ownership across teams.

Responsibilities

• Own the integrated mobilisation plan, milestones, critical path and delivery governance.
• Maintain the RAID log, action log, decision log, dependencies, acceptance criteria and delivery evidence.
• Coordinate concurrent workstreams across Microsoft 365, Azure, identity, security and SOC, ITSM, endpoints, networking, backup and disaster recovery.
• Chair mobilisation meetings, workstream reviews and readiness checkpoints.
• Coordinate internal consultants, technical leads, operational teams and third-party suppliers.
• Track delivery through Discovery, Design, Build, Test, Go-Live and Early Life Support.
• Manage scope, change, delivery risk and customer dependencies.
• Provide clear reporting to senior customer and internal stakeholders.
• Own go-live readiness reporting and coordinate formal service acceptance.
• Experience in aviation, defence, utilities, government, financial services or another sector is highly desirable.
• Familiarity with Microsoft 365, Entra ID, Intune, Azure, Microsoft Sentinel and Microsoft Defender.
• Experience with HaloITSM or a comparable ITSM platform.
• Understanding of SOC/SIEM operations, endpoint management, network security, backup, disaster recovery and CMDB practices.
• Experience supporting ISO 27001, NCSC CAF, Cyber Essentials Plus or evidence-based security assurance.

Skills

Managed services experience

MSP experience

Stakeholder management

Go-live governance

Delivery ownership

Project coordination

Education

ITIL 4 Foundation

PRINCE2 Practitioner

Tools

HaloITSM

ITSM platform

Microsoft 365

Azure

Entra ID / Identity

Job description

848 Group is seeking a Permanent, Full-time mobilisation and Service Delivery Manager to lead the mobilisation, transition and ongoing service management of a complex managed IT service in Stafford. You will coordinate workstreams across Microsoft 365, Azure, security and ITSM while owning governance, risk, and acceptance processes.

The role evolves into BAU oversight, with focus on performance and continual improvement.