Technology Service Delivery Manager

TRIA Recruitment Limited; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

TRIA Recruitment Limited is seeking a Technology Service Delivery Manager in Birmingham to oversee the performance and delivery of critical technology services across a multi-vendor environment. This hybrid role is permanent, offering exposure to a large international organisation.

You will bridge business, technology teams and third-party suppliers, ensuring SLAs are met, enabling smooth service transitions, handling escalations and driving continuous improvement for thousands of users globally.

Qualifications

• Proven experience in Technology Service Delivery, IT Operations or Service Management.
• Strong stakeholder management skills, including engagement with senior leaders.
• Experience managing third-party vendors and service providers.
• Demonstrable track record of improving service performance and operational effectiveness.
• Comfortable operating in a complex, fast-paced environment with a high degree of autonomy.

Responsibilities

• Own the delivery and performance of technology services.
• Manage service levels, incidents, escalations and service improvements.
• Lead relationships with suppliers and outsourced partners.
• Ensure effective service transition for new projects and technology changes.
• Drive efficiencies, improve user experience and reduce support overheads.
• Monitor service performance, compliance and operational risk.

Skills

Technology Service Delivery

IT Operations

Service Management

Stakeholder management

Vendor management

Education

ITIL Certification

Job description

Technology Service Delivery Manager

Hybrid | Birmingham | Permanent

We're supporting a large international organisation in the search for a Technology Service Delivery Manager to oversee the performance, delivery and continual improvement of critical technology services across a complex, multi-vendor environment.

This role will act as the bridge between the business, technology teams and third-party suppliers, ensuring services meet agreed SLAs, supporting service transition activities, managing escalations, and driving operational excellence.

Key Responsibilities

• Own the delivery and performance of technology services.
• Manage service levels, incidents, escalations and service improvements.
• Lead relationships with suppliers and outsourced partners.
• Ensure effective service transition for new projects and technology changes.
• Drive efficiencies, improve user experience and reduce support overheads.
• Monitor service performance, compliance and operational risk.

About You

• Proven experience in Technology Service Delivery, IT Operations or Service Management.
• Strong stakeholder management skills, including engagement with senior leaders.
• Experience managing third-party vendors and service providers.
• ITIL qualified.
• Demonstrable track record of improving service performance and operational effectiveness.
• Comfortable operating in a complex, fast-paced environment with a high degree of autonomy.

This is an excellent opportunity to join a large-scale, international business and play a key role in shaping and improving technology services that support thousands of users globally.