Senior IT Delivery Manager

HM Revenue & Customs; Telford; Hybrid; GBP 50,000 - 67,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Civil Service pension

Job summary

HM Revenue & Customs, CDIO, is seeking a Senior IT Delivery Manager to lead large, complex IT projects in a fast-paced, hybrid environment across English hubs (excluding London). You will own delivery plans, manage risks, and align technical delivery with business strategy.

You will line-manage Delivery Managers, work with senior stakeholders, and apply Agile and Waterfall methodologies. HMRC offers flexible working, a generous leave entitlement, and a Civil Service pension.

Qualifications

• Experience delivering large, complex IT projects in fast-moving environments.
• Ability to lead technical professionals and drive performance.
• Experience navigating governance, risk, and supplier management.

Responsibilities

• Drive end-to-end delivery and infrastructure integration for HMRC’s largest IT projects.
• Mastermind delivery plans and reporting, championing Agile and Waterfall.
• Own risk management and budget control; manage dependencies with external suppliers.

Skills

Delivery management

Leadership

Stakeholder engagement

Risk management

Financial forecasting

Education

CITP or MSP

Tools

Agile methodologies

Waterfall

Job description

Role open until 5/10/26 - Across all English Hubs except London

HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other.

Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Delivery Managers, Heads of Profession and Profession Leads.

Job Description

This is an exciting opportunity to join HMRC’s CDIO (Chief Digital & Information Office). The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned.

For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.

Person Specification

As a Senior IT Delivery Manager, you will be responsible for:

Strategic IT Delivery

• Drive end-to-end delivery and infrastructure integration for HMRC’s largest, most complex IT projects.
• Mastermind delivery plans and reporting, championing both Agile and Waterfall methodologies.
• Own risk management by proactively resolving critical technical issues and dependencies.
• Control project finances through rigorous forecasting, expenditure tracking and budget management.
• Challenge commercial costs across internal delivery teams and external supplier partners.

Leadership & Stakeholder Engagement

• Line manage IT Delivery Managers, driving resource planning, performance and talent development.
• Influence senior stakeholders across all grades to align IT delivery with broader business strategy.
• Champion the delivery community, acting as a collaborative, expert leader across the organisation.

The successful candidate will need to demonstrate practical knowledge and experience in the following:

Leadership & Delivery Management

• Project Delivery: Proved track record of leading large, complex IT projects within fast-moving, changing environments.
• Team Leadership: Experience managing and developing technical professionals while driving capability and performance.
• Methodologies & Tools: Expert application of project management tools across both Agile and Waterfall frameworks.

Governance & Commercial Control

• Financial Oversight: Ability to rigorously assess and challenge costs in an IT environment to secure value for money.
• Risk & Assurance: Skill in navigating complex governance frameworks while proactively managing risks, issues and dependencies.
• Multi-Supplier Management: Experience integrating diverse external vendors to land quality, timely customer outcomes.

Ideally, the successful candidate will also demonstrate knowledge and experience in the following:

• Previous experience in the IT end-to-end change lifecycle.
• Proven experience balancing priorities and dealing with ambiguity.
• A recognised delivery management qualification such as Chartered IT Professional (CITP), Agile Practitioner or Managing Successful Programmes (MSP).

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Making Effective Decisions
• Leadership

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service