Senior IT Service Desk Lead | Hardware & AD Support

Essential Employment; West Midlands; On-site; GBP 50,971,000 - 55,104,000; Full time

Job summary

Essential Employment is seeking a Senior Support Officer for an IT Service Desk in Atherstone. This temporary role offers a PAYE rate of £19.47 per hour. You will manage and support hardware and software, supervise service desk staff, and perform Active Directory changes to add, modify, or delete user accounts. All pre-employment checks may apply.

The successful candidate will maintain system integrity and deliver timely resolutions to tickets, while following established processes and standards.

Qualifications

• Experience supervising IT service desk staff and coordinating daily tasks.
• Excellent communication with users and stakeholders at all levels.
• Proven ability to prioritise and manage time under pressure.

Responsibilities

• Manage and support hardware (PCs, laptops, mobiles) and software.
• Supervise IT Service Desk staff to ensure timely, accurate issue resolution.
• Carry out changes on Active Directory and user provisioning (add/modify/delete).

Skills

Supervision experience

Communication skills

Time management

Tools

Active Directory

Windows OS

Mobile devices

Job description

Essential Employment is seeking a Senior Support Officer for an IT Service Desk in Atherstone. This temporary role offers a PAYE rate of £19.47 per hour. You will manage and support hardware and software, supervise service desk staff, and perform Active Directory changes to add, modify, or delete user accounts. All pre-employment checks may apply.

The successful candidate will maintain system integrity and deliver timely resolutions to tickets, while following established processes and standards.