Senior IT Service Desk Engineer - 24/7 Life-Critical Support

West Midlands Ambulance Service University NHS Foundation Trust; Brierley Hill; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Unsocial hours allowance

Job summary

West Midlands Ambulance Service University NHS Foundation Trust is seeking a Senior IT Service Desk Engineer to provide first and second-line support across the organisation, including two Ambulance Emergency Operations Centres. You will handle user accounts, deploy PCs and iPads, install hardware/software, and resolve complex issues.

The role requires 12-hour rotating shifts in a 24/7/365 pattern, with travel to other Trust locations and a full UK driving licence.

Qualifications

• Good verbal and written communication skills.
• Ability to work on own or in a group.
• Ability to work in a busy / fast moving environment.
• Able to communicate highly technical information to varying levels of users.

Responsibilities

• Provide daily assistance and technical support on the IT Service Desk.
• Offer onsite support for Trust sites in an effective and efficient manner.
• Maintain accurate call notes and adhere to service desk procedures.
• Keep Head of Digital and IT Support informed of call status and escalations.
• Monitor SLAs and prioritise calls, with timely user updates and escalations.
• Supervise junior support staff and resolve hardware/software faults across Trust systems.

Skills

Verbal & written communication

Teamwork / independent

Busy fast-paced environment

Explain technical info clearly

Full UK driving licence

Education

General tech education

Willing to study further degree

Job description

West Midlands Ambulance Service University NHS Foundation Trust is seeking a Senior IT Service Desk Engineer to provide first and second-line support across the organisation, including two Ambulance Emergency Operations Centres. You will handle user accounts, deploy PCs and iPads, install hardware/software, and resolve complex issues.

The role requires 12-hour rotating shifts in a 24/7/365 pattern, with travel to other Trust locations and a full UK driving licence.