Senior IT Service Desk Engineer

JR United Kingdom; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a prestigious global organization as a Senior IT Service Desk Engineer in Warrington. You will play a key role in providing exceptional IT support while mentoring your peers. This position values your Spanish fluency and offers career advancement opportunities with fully funded training.

Qualifications

• Experience in similar IT support role and able to mentor others.
• Proficiency with Google Workspace and mobile platforms.
• Exceptional troubleshooting capabilities with strong documentation practices.

Responsibilities

• Deliver high-quality IT support while mentoring team members.
• Maintain thorough documentation and stakeholder communication.
• Proactively address and resolve technical issues.

Skills

Fluent Spanish

Troubleshooting skills

Self-motivated

Proactive problem-solver

Attention to detail

Education

ITIL certification

Tools

Google Workspace

Microsoft Office 2016/2019

Mitel VOIP systems

Mobile Device Management

Windows Server

Citrix

VMWare

Job description

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Senior IT Service Desk Engineer, Warrington, Cheshire

Client: Ascent People Ltd

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH

Location: Liverpool

Seniority Level: Senior, Team Leader

About the Opportunity

Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer.

This Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training.

My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support.

Key Requirements for the Senior IT Service Desk Engineer vacancy

Technical Expertise

• Proven experience in a similar IT support role and the ability to step into a mentoring, Team Leader role
• Fluent Spanish - business proficiency required
• Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs)
• Mobile device platforms (Android and iOS)
• Microsoft Office 2016/2019
• Mitel VOIP phone systems or equivalent
• Mobile Device Management solutions (AirWatch)
• Windows Server administration and Active Directory
• Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous)
• Exceptional troubleshooting skills with meticulous attention to detail
• Precise and thorough documentation practices
• Self-motivated with strong independent decision-making capabilities
• Innovative thinker who contributes fresh perspectives
• Proactive problem-solver who anticipates and addresses issues

Qualifications

• ITIL certification (advantageous)

This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions.

Are you ready to advance your IT career with a respected global leader? Apply today!

Ascent People is an employment agency for this vacancy, and applicants of all ages and backgrounds will be considered.