Senior IT Service Desk Engineer

Ascent People Ltd; Liverpool; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious global organization is seeking a Senior Spanish-speaking IT Service Desk Engineer in Liverpool. This role offers significant career advancement opportunities, alongside fully funded professional training. The ideal candidate should possess robust technical expertise and excel in a fast-paced, customer-focused environment. Successful applicants will be valued for their commitment to exceptional IT support and leadership capabilities.

Qualifications

• Proven experience in IT support with team leadership ability.
• Business-level fluency in Spanish.
• Experience with Google Workspace and Office software.

Responsibilities

• Deliver exceptional IT support and customer service.
• Mentor junior team members and manage IT Service Desk operations.
• Document procedures and maintain system integrity.

Skills

Troubleshooting

Customer Service Excellence

Fluent Spanish

Attention to Detail

Proactive Problem-Solving

Education

ITIL Certification

Tools

Google Workspace

Microsoft Office

Mitel VOIP Systems

Windows Server Administration

Job description

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Base pay range

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I have over 22 years of experience recruiting North West-based IT/Technology candidates in permanent and contract roles.

Location: Liverpool

Seniority Level: Senior, Team Leader

About the Opportunity

Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer.

This Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training.

My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support.

Key Requirements for the Senior IT Service Desk Engineer vacancy

Technical Expertise

• Proven experience in a similar IT support role and the ability to step into a mentoring, Team Leader role
• Fluent Spanish - business proficiency required
• Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs)
• Mobile device platforms (Android and iOS)
• Microsoft Office 2016/2019
• Mitel VOIP phone systems or equivalent
• Mobile Device Management solutions (AirWatch)
• Windows Server administration and Active Directory
• Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous)
• Exceptional troubleshooting skills with meticulous attention to detail
• Precise and thorough documentation practices
• Self-motivated with strong independent decision-making capabilities
• Innovative thinker who contributes fresh perspectives
• Proactive problem-solver who anticipates and addresses issues

Qualifications

• ITIL certification (advantageous)

This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions.

Are you ready to advance your IT career with a respected global leader? Apply today!

Ascent People is an employment agency for this vacancy, and applicants of all ages and backgrounds will be considered.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  IT Services and IT Consulting, IT System Custom Software Development, and Software Development

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