Senior IT Service Desk Engineer

JR United Kingdom; Liverpool; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a prestigious global company as a Senior IT Service Desk Engineer in Liverpool. This role seeks an experienced professional who is fluent in Spanish and has a strong background in IT support. Enjoy a rewarding environment with excellent career advancement opportunities and fully funded professional training.

Qualifications

• Proven experience in IT support and mentoring.
• Fluent in Spanish; business proficiency necessary.
• Experience with Windows Server administration and Active Directory.

Responsibilities

• Deliver exceptional IT support in a dynamic environment.
• Take on a mentoring and Team Leader role.
• Manage stakeholder expectations effectively.

Skills

Troubleshooting

Customer Service

Documentation

Innovative Thinking

Problem-solving

Education

ITIL Certification

Tools

Google Workspace

Microsoft Office 2016/2019

Mobile Device Management solutions

Windows Server

Active Directory

Job description

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Senior IT Service Desk Engineer, liverpool

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Client:

Ascent People Ltd

Location:

liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

**THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH**

Location: Liverpool

Seniority Level: Senior, Team Leader

About the Opportunity

Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer.

This Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training.

My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support.

Key Requirements for the Senior IT Service Desk Engineer vacancy

Technical Expertise

• Proven experience in a similar IT support role and the ability to step into a mentoring, Team Leader role
• Fluent Spanish - business proficiency required
• Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs)
• Mobile device platforms (Android and iOS)
• Microsoft Office 2016/2019
• Mitel VOIP phone systems or equivalent
• Mobile Device Management solutions (AirWatch)
• Windows Server administration and Active Directory
• Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous)
• Exceptional troubleshooting skills with meticulous attention to detail
• Precise and thorough documentation practices
• Self-motivated with strong independent decision-making capabilities
• Innovative thinker who contributes fresh perspectives
• Proactive problem-solver who anticipates and addresses issues

Qualifications

• ITIL certification (advantageous)

This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions.

Are you ready to advance your IT career with a respected global leader? Apply today!

Ascent People is an employment agency for this vacancy, and applicants of all ages and backgrounds will be considered.