Senior IT Service Desk Engineer

JR United Kingdom; Birkenhead; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious global organization is seeking a Senior IT Service Desk Engineer fluent in Spanish to join their Liverpool office. This role offers significant career advancement opportunities, fully funded training, and an enriching work environment, focusing on technical expertise and exceptional customer service.

Benefits

Fully funded professional training

Qualifications

• Experience in IT support and leadership roles.
• Fluent Spanish required.
• Strong documentation skills and detail-oriented.

Responsibilities

• Deliver exceptional IT support in a fast-paced environment.
• Mentor team members and manage stakeholder expectations.

Skills

Fluent Spanish

Team Leadership

Exceptional troubleshooting skills

Self-motivated

Proactive problem-solving

Education

ITIL certification

Tools

Google Workspace

Mobile Device Management (AirWatch)

Windows Server

Citrix

VMWare

Cisco/Meraki technologies

Job description

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Client:

Ascent People Ltd

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

**THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH**

Location: Liverpool

Seniority Level: Senior, Team Leader

About the Opportunity

Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer.

This Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training.

My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support.

Key Requirements for the Senior IT Service Desk Engineer vacancy

Technical Expertise

• Proven experience in a similar IT support role and the ability to step into a mentoring, Team Leader role
• Fluent Spanish - business proficiency required
• Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs)
• Mobile device platforms (Android and iOS)
• Microsoft Office 2016/2019
• Mitel VOIP phone systems or equivalent
• Mobile Device Management solutions (AirWatch)
• Windows Server administration and Active Directory
• Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous)
• Exceptional troubleshooting skills with meticulous attention to detail
• Precise and thorough documentation practices
• Self-motivated with strong independent decision-making capabilities
• Innovative thinker who contributes fresh perspectives
• Proactive problem-solver who anticipates and addresses issues

Qualifications

• ITIL certification (advantageous)

This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions.

Are you ready to advance your IT career with a respected global leader? Apply today!

Ascent People is an employment agency for this vacancy, and applicants of all ages and backgrounds will be considered.