IT Service Desk Engineer

Found Talent; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive IT Service Desk Engineer to enhance their internal IT operations. In this dynamic role, you will be the first point of contact for IT support, ensuring that technical issues are resolved efficiently to minimize disruption. You will manage user accounts, troubleshoot hardware and software problems, and contribute to the IT knowledge base. This position offers ongoing professional development, a competitive pension scheme, and a supportive work environment. If you thrive in a fast-paced setting and are passionate about customer service, this opportunity is perfect for you.

Benefits

Ongoing professional development

Annual performance-based bonus

Free on-site parking

Competitive pension scheme

Opportunities for certifications

Qualifications

• Experience in Helpdesk or Service Desk roles is essential.
• Strong knowledge of Microsoft 365 and Windows OS administration.

Responsibilities

• Act as the first point of contact for IT support requests.
• Troubleshoot and support Microsoft 365 and Windows OS.
• Manage Active Directory tasks and document solutions.

Skills

IT Support

Windows OS

Microsoft 365

Active Directory

Hardware Troubleshooting

Software Troubleshooting

Communication Skills

Ticketing Systems

Customer Service

Network Troubleshooting

Education

IT Support Certification

ITIL Certification

Job description

This range is provided by Found Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Found Talent

Founder | Found Talent | Technology Recruitment

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand?

If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.

What You’ll Be Doing:

• Acting as the first point of contact for IT support requests via phone, email, and ticketing systems
• Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users
• Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications
• Managing Active Directory tasks such as user account creation, password resets, and permissions
• Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals
• Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication
• Assisting with basic network troubleshooting and connectivity issues
• Documenting solutions and contributing to the IT knowledge base for future support
• Supporting IT onboarding processes for new employees

What Experience We’re Looking For:

• Previous experience in a Helpdesk, Service Desk, or IT Support role
• Strong knowledge of Windows OS and Microsoft 365 administration
• Experience with Active Directory (user management, password resets, group policies)
• Ability to troubleshoot hardware, software, and basic network issues
• Excellent communication skills, with the ability to support both technical and non-technical users
• Experience using ticketing systems and following ITIL-based service desk processes
• A proactive and customer-focused approach to problem-solving

Desirable but not essential:

• Experience with Microsoft Azure or cloud-based IT support
• Knowledge of ITIL principles or certifications

What’s In It for You?

• Ongoing professional development and training
• Annual performance-based bonus
• Free on-site parking
• Competitive company pension scheme
• Opportunities to gain certifications

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services

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