Senior IT Service Desk Analyst - On-Call & 31 Days Leave

New Law Solicitors; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

On-call allowance

31 days annual leave

EE discount 20%

Local shop discounts

Cycle to work scheme

Travel loans

Refer a friend bonus

Pension

Job summary

NewLaw is a leading specialist law firm based in Cardiff city centre near Queens Street Station, seeking a Senior IT Service Desk Analyst to provide in-depth technical assistance for IT services, software, telephony and equipment. You will set priorities and support the team end-to-end.

The ideal candidate will have 12 months of service desk experience, a confident telephone manner, and be available for out-of-hours on-call one week in four.

Qualifications

• 12 months experience in a Service Desk Role.
• A confident telephone manner.
• Flexibility to work out of hours and be 'OnCall’ 1 week in 4.

Responsibilities

• Providing in-depth technical assistance and problem solving for all users relating to IT services, software, telephony and computer equipment.
• Setting priorities for all queries, resolving queries within SLA.
• Acting as a point of escalation for junior Service Desk staff.

Skills

Customer service

Telephone manner

Problem solving

On-call readiness

Job description

NewLaw is a leading specialist law firm based in Cardiff city centre near Queens Street Station, seeking a Senior IT Service Desk Analyst to provide in-depth technical assistance for IT services, software, telephony and equipment. You will set priorities and support the team end-to-end.

The ideal candidate will have 12 months of service desk experience, a confident telephone manner, and be available for out-of-hours on-call one week in four.