Onsite Tier 2 Service Desk Analyst - 24/7 London

Insight Global; London; In loco; GBP 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading international law firm based in London is looking for an onsite Tier 2 Service Desk Analyst to support over 3000 end users. The role requires a mid-senior level professional with strong experience in service desk and technical support, customer service skills, and familiarity with ACD and ITSM systems. This position is a 12-month contract with possible annual extensions, working onsite 5 days a week.

Competenze

• Mid-Senior level position.
• Experience in supporting c-level/executives is preferred.

Mansioni

• Provide onsite Tier 2 service desk support for an international law firm.
• Support 3000+ end users with incident resolution and service requests.
• Collaborate with global IT teams as needed.

Conoscenze

Experience as a Service Desk Analyst

Proven customer service and communication skills

Onsite and remote support experience

Experience with ACD systems

Hands-on Break/Fix support

Support of Microsoft Windows 10

Support of mobile devices

Support of MacBook devices and macOS

Remote-support technologies usage

Strumenti

BMC Remedy

Cherwell

Freshdesk

ServiceNow

Zendesk

Descrizione del lavoro

A leading international law firm based in London is looking for an onsite Tier 2 Service Desk Analyst to support over 3000 end users. The role requires a mid-senior level professional with strong experience in service desk and technical support, customer service skills, and familiarity with ACD and ITSM systems. This position is a 12-month contract with possible annual extensions, working onsite 5 days a week.