Onsite Tier 2 Service Desk Analyst - 24/7 London

Insight Global; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading international law firm based in London is looking for an onsite Tier 2 Service Desk Analyst to support over 3000 end users. The role requires a mid-senior level professional with strong experience in service desk and technical support, customer service skills, and familiarity with ACD and ITSM systems. This position is a 12-month contract with possible annual extensions, working onsite 5 days a week.

Qualifications

• Mid-Senior level position.
• Experience in supporting c-level/executives is preferred.

Responsibilities

• Provide onsite Tier 2 service desk support for an international law firm.
• Support 3000+ end users with incident resolution and service requests.
• Collaborate with global IT teams as needed.

Skills

Experience as a Service Desk Analyst

Proven customer service and communication skills

Onsite and remote support experience

Experience with ACD systems

Hands-on Break/Fix support

Support of Microsoft Windows 10

Support of mobile devices

Support of MacBook devices and macOS

Remote-support technologies usage

Tools

BMC Remedy

Cherwell

Freshdesk

ServiceNow

Zendesk

Job description

A leading international law firm based in London is looking for an onsite Tier 2 Service Desk Analyst to support over 3000 end users. The role requires a mid-senior level professional with strong experience in service desk and technical support, customer service skills, and familiarity with ACD and ITSM systems. This position is a 12-month contract with possible annual extensions, working onsite 5 days a week.