Senior IT Service Delivery Lead — Remote Vessel IT

Nine Twenty Recruitment; Clydebank; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

30 days of annual leave, plus an additional day off for your birthday

Option to buy or sell up to 5 additional leave days per year

12.5% non-contributory pension

Bupa private medical insurance

Hybrid working model

Free electric vehicle charging stations and parking facilities

Job summary

A recruitment agency is seeking a Senior Service Delivery Analyst to provide remote support for IT infrastructure across a global fleet. The candidate will install and troubleshoot hardware/software, assist in IT design for vessels, and ensure optimal system performance. Skills in IT support and strong problem-solving abilities are essential. Benefits include 30 annual leave days, hybrid work options, and private medical insurance.

Qualifications

• Strong background in a fast-paced IT support environment, ideally with remote user support.
• Excellent problem-solving and communication skills.

Responsibilities

• Deliver second-line remote support to vessel-based personnel.
• Install, configure, and troubleshoot hardware and software.
• Assist in designing and implementing IT infrastructure for vessels.
• Monitor systems for performance and reliability.

Skills

Problem-solving

Communication skills

IT support

Education

HNC/HND or equivalent relevant experience

Tools

Windows Server Technologies

Active Directory

Office 365 Administration

ITSM platforms (e.g., Freshservice)

Job description

A recruitment agency is seeking a Senior Service Delivery Analyst to provide remote support for IT infrastructure across a global fleet. The candidate will install and troubleshoot hardware/software, assist in IT design for vessels, and ensure optimal system performance. Skills in IT support and strong problem-solving abilities are essential. Benefits include 30 annual leave days, hybrid work options, and private medical insurance.