Healthcare IT Support Service Analyst (IT/Middleware/Software Support)

Better Days Recruitment

England

Remote

GBP 30,000 - 45,000

Full time

14 days+

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Job summary

A recruitment agency specializing in IT roles is seeking an experienced IT Support Service Analyst to join a Global Support and Operations Team. The candidate will support integration technologies within complex healthcare environments, particularly the NHS. Responsibilities include providing technical support and ensuring system reliability. The role is mainly remote with a flexible requirement to travel to London. Ideal candidates should have strong analytical skills and experience in the healthcare sector.

Qualifications

Minimum of 2-3 years' experience in 1st/2nd Line Middleware and Integration.
Experience working with Microsoft Suite.
Familiar with Windows and Linux administration.

Responsibilities

Ensure stability, performance, and reliability of integration systems.
Provide 1st and 2nd line technical support within healthcare integration platforms.
Monitor client environments and resolve issues.

Skills

1st/2nd Line Middleware and Integration

Microsoft Suite

Windows and Linux administration

Knowledge of ITIL

Rhapsody, InterSystems or Mirth

Analytical skills

Healthcare sector experience

Understanding of HL7 messages

Service Level Agreements (SLA's)

Customer service skills

Team collaboration

Attention to detail

Accountability for workload

Job description

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Better Days Recruitment provided pay range

This range is provided by Better Days Recruitment. Your actual pay will be based your skills and experience — talk with your recruiter to learn more.

Base pay range

A fantastic new permanent role for an experienced IT Support Service Analyst (IT/Middleware/ Software Support) to join a Global Support and Operations Team.

The ideal candidate will have hands‑on experience of supporting integration and middleware technologies within complex healthcare environments, particularly the NHS. You will be adept in trouble shooting, communication, client liaison and management skills.

The main responsibility of the role is to ensure the stability, performance and reliability of integration and enterprise systems across the client base. While a large majority of the clients are healthcare related, there is also an opportunity to support financial and enterprise clients as required. In addition to these responsibilities, you will also provide internal technical support to the existing workforce including desktop support, device management and the maintenance of internal IT systems and security platforms.

Providing 1st and 2nd line technical support within healthcare integration platforms and applications. You will create a case that is determined by the threshold on the platform which will be of a low, medium or high status. You will monitor and have access to the client environment, solving queries and issues and carrying out preventative work for example, noticing when services have crashed or if no data is coming through.

This is a small, busy team but very important and integral to the business. This is a new position that will grow with time and understanding and there is plenty of opportunity for future growth and career progression.

The hours are standard Monday to Friday, however there are some remote out of hours work required that will be on a rota basis. There will be a renumeration for this.

The office is based in London; however, this role is mainly remote working. It would be ideal if you can travel to central London one day a week however this can be flexible depending on your location.

Skills/experience and attributes required:

Minimum of 2/3 years’ experience of 1st/2nd Line Middleware and Integration is essential
Experience of working with the Microsoft Suite
Familiarity with Windows and Linux administration
A knowledge or understanding of ITIL is nice to have
Experience of Rhapsody, InterSystems or Mirth
Strong analytical skills
Experience of working within the Healthcare sector is essential (exposure of working for or with the NHS is desirable)
An understanding of or exposure of what an HL7 message is desirable
Experience of working to SLA’s with a strong emphasis on service delivery
Outstanding customer service and communication skills verbal and written
Collaborative team player
Proactive with a high attention of detail
Accountable for own workload but also happy to work part of a team