Senior IT Service Delivery Engineer (L2/L3)

LondonEnergy; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Private Medical Insurance

Life Insurance

Company Pension

Annual Leave

Employee Recognition

EAP Access

Job summary

LondonEnergy is seeking an IT Service Delivery Engineer to own complex incidents across a multi-site environment. You will provide hands-on troubleshooting, take technical ownership and coordinate with vendors, IT teams and site staff.

You will manage Microsoft 365 services, Intune, endpoints and network services while contributing to cyber security and IT projects. The role requires strong communication, problem solving and a proactive approach to service improvement.

Qualifications

• 5+ years' experience providing L2/L3 IT support in a complex environment
• Strong Microsoft 365, Entra ID, MFA and identity management knowledge
• Experience with HaloITSM or similar ITSM platform
• Experience supporting operational technology and multi-site operations
• Excellent problem-solving and communication skills

Responsibilities

• Act as a senior escalation point for complex incidents and manage through HaloITSM
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive
• Manage Windows endpoints with Intune, Autopilot and device compliance
• Provide IT support across LondonEnergy sites including CCTV and access control systems
• Support cyber security operations, risk remediation and audits
• Coordinate with third-party suppliers and internal teams for service improvements

Skills

Senior IT escalation

Problem solving

Communication

Organisational skills

Tools

HaloITSM

Microsoft 365

Microsoft Entra ID

Intune

Autopilot

VPN

DNS/DHCP

CCTV Systems

Job description

LondonEnergy is seeking an IT Service Delivery Engineer to own complex incidents across a multi-site environment. You will provide hands-on troubleshooting, take technical ownership and coordinate with vendors, IT teams and site staff.

You will manage Microsoft 365 services, Intune, endpoints and network services while contributing to cyber security and IT projects. The role requires strong communication, problem solving and a proactive approach to service improvement.