IT Support Lead – Insurance

Oliver James Group; Greater London; Hybrid; GBP 68,000 - 83,000; Full time

Job summary

Oliver James Group is recruiting for an IT Support Lead in London, offering hybrid working with three days in the office. The role focuses on leading IT service delivery, managing escalations, and driving service improvements across the IT support function.

You will oversee operations, manage stakeholder expectations, and coordinate with third-party providers while ensuring IT controls and compliance requirements are met.

Qualifications

• Significant IT Service Desk leadership or senior IT Operations experience.
• Strong knowledge of ITIL and IT service management.

Responsibilities

• Oversee IT support operations and manage escalated incidents.
• Drive service improvements, reporting and performance management.
• Manage third-party support providers and service delivery.
• Support IT controls, audit requirements and compliance activities.
• Work with technical teams to ensure new systems are effectively supported.

Skills

IT leadership

ITIL & ITSM

IT controls & SOX/ITGCs

Microsoft 365

Stakeholder management

Job description

IT Support Lead | London | Hybrid | Up to £75,000

We are recruiting on behalf of a leading Insurance organisation looking for an experienced IT Support Lead to oversee service delivery and drive improvements across its IT support function.

The role will combine IT operations, service management and stakeholder engagement, with responsibility for ensuring effective support, managing escalations and improving service performance.

Key responsibilities:

• Oversee IT support operations and manage escalated incidents.


• Drive service improvements, reporting and performance management.


• Manage third-party support providers and service delivery.


• Support IT controls, audit requirements and compliance activities.


• Work with technical teams to ensure new systems are effectively supported.

Key experience:

• Significant IT Service Desk leadership or senior IT Operations experience


• Strong knowledge of ITIL and IT service management.


• Experience with IT controls, SOX/ITGCs and external audits.


• Knowledge of Microsoft 365 environments.
  
• Strong stakeholder management and communication skills.

Location: LondonHybrid: 3 days per week in the officeSalary: Up to £75,000