Global Insurance Applications Support Specialist

Hartford; Greater London; Presencial; GBP 55 000 - 75 000; Tempo integral

Resumo da oferta

The Hartford in London is seeking an INTL Application Support professional to help maintain and improve key business applications across underwriting, claims, and back-office systems. You will work with internal teams and vendors on rollouts, documentation, and user training.

Responsibilities include supporting Subscribe and Exact Advantage, coordinating releases, and ensuring issues are resolved and tested with developers. Strong SQL, ITIL, and documentation skills are essential.

Qualificações

• Experience providing application support for core business systems.
• Knowledge of Subscribe and Exact Advantage or similar policy systems is desirable.
• AIT/ITIL practices and incident management experience preferred.
• Familiarity with software development life cycles and releases.
• Understanding of SQL databases and reporting tools (SSIS/SSRS).
• Ability to write clear technical documentation and user guides.
• Experience supporting Lloyd's or London Market insurance platforms is advantageous.

Responsabilidades

• Provide day to day support for user queries and problems relating to Subscribe, Exact Advantage and associated downstream applications and reporting suites.
• Coordinate and implement enhancements, releases, and support rollout activities.
• Investigate system errors and liaise with development teams to ensure errors are corrected and test bugs found in custom built solutions.
• Liaise and coordinate with 3rd party support teams to ensure problems are investigated and rectified in a timely manner.
• Defines support activities and metrics within SLAs and KPIs.
• Comprehensive documentation of application environments, dataflows, and support processes.
• Adherence to Hartford and SOX standards. Involvement in periodic audits of IT processes by internal and external auditors.

Conhecimentos

Applications Support

SQL databases

SSIS

SSRS

T-SQL

ITIL

Safe Agile

Windows 11 knowledge

Web server IIS

Insurance industry knowledge

Ferramentas

Subscribe

Exact Advantage

DOCOsoft

ImageRight

Tyche

DQ Pro

Descrição da oferta de emprego

The Hartford in London is seeking an INTL Application Support professional to help maintain and improve key business applications across underwriting, claims, and back-office systems. You will work with internal teams and vendors on rollouts, documentation, and user training.

Responsibilities include supporting Subscribe and Exact Advantage, coordinating releases, and ensuring issues are resolved and tested with developers. Strong SQL, ITIL, and documentation skills are essential.