ADMINISTRATOR L3(CONTRACT)

Wipro Technologies; Reading; On-site; GBP 28,000 - 42,000; Full time

Job summary

Wipro Limited is seeking an onsite IT Desktop Support practitioner in London to provide comprehensive end-user support. This role requires strong customer service orientation, robust technical knowledge, and the ability to manage incidents and requests across a diverse user base.

You will install and maintain desktops, laptops, printers, and peripherals, while coordinating with multiple teams and vendors to resolve issues within SLAs. A proactive, compliant, service-focused mindset is essential.

Qualifications

• Provide onsite and remote technical support to end users.
• Troubleshoot hardware, software, network, and application issues.
• Resolve incidents within agreed SLA timelines.
• Handle service requests such as device setup, software installation, and user onboarding.

Responsibilities

• Install, configure, and deploy desktops, laptops, printers, and peripherals.
• Perform preventive maintenance and health checks.
• Upgrade and replace faulty hardware components.
• Maintain accurate asset records and lifecycle.
• Coordinate with Service Desk, Infrastructure, Network, and App teams.
• Escalate unresolved issues to higher support levels.
• Follow security policies and ensure device compliance.

Skills

Customer service

Communication

Problem solving

Time management

Documentation

Independence

Stakeholder coordination

Education

ITIL Foundation

Microsoft Certifications (M365/Windows/Endpoint)

CompTIA A+

CompTIA Network+

OEM certifications (Dell, HP, Lenovo)

Tools

ServiceNow

Remedy

Jira

Azure AD

M365 Administration

Windows 10/11 Administration

Remote support tools

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

London- 5 Days a week onsite is mandate

Mandatory Skills

Technical Skills

• Desktop, Laptop, Printer, and Peripheral Support
• Windows 10/11 Administration
• Active Directory & Azure AD
• Microsoft 365 Administration
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi)
• Hardware Troubleshooting and Break/Fix Support
• Device Imaging, Deployment, and Asset Management
• ITSM Tools (ServiceNow, Remedy, Jira, etc.)
• Remote Support Tools
• Mobile Device Support (iOS/Android)
• Basic Server and Infrastructure Knowledge

Professional Skills

• Strong customer service orientation
• Excellent verbal and written communication
• Problem-solving and analytical skills
• Time management and prioritization
• Documentation and reporting
• Ability to work independently in field locations
• Stakeholder and vendor coordination

Preferred Certifications

• ITIL Foundation
• Microsoft Certifications (M365/Windows/Endpoint)
• CompTIA A+
• CompTIA Network+
• OEM certifications (Dell, HP, Lenovo)

Roles & Responsibilities

Incident and Request Management

• Provide onsite and remote technical support to end users.
• Troubleshoot hardware, software, network, and application issues.
• Resolve incidents within agreed SLA timelines.
• Handle service requests such as device setup, software installation, and user onboarding.

Device Installation & Maintenance

• Install, configure, and deploy desktops, laptops, printers, and peripherals.
• Perform preventive maintenance and health checks.
• Upgrade and replace faulty hardware components.

Asset & Inventory Management

• Maintain accurate asset records.
• Track hardware movement and lifecycle.
• Coordinate warranty repairs and replacements.

User Support

• Assist users with account access, password resets, and system usage.
• Provide basic training and technical guidance.
• Ensure high customer satisfaction.

Documentation

• Update tickets with troubleshooting steps and resolutions.
• Create knowledge base articles and support documentation.
• Maintain service reports and compliance records.

Coordination & Escalation

• Work with Service Desk, Infrastructure, Network, and Application teams.
• Escalate unresolved issues to higher support levels.
• Coordinate with vendors for hardware repairs and replacements.

Compliance & Security

• Follow company security policies and procedures.
• Ensure devices comply with organizational standards.
• Support audit and compliance activities when required.

Mandatory Skills: Desktop Support.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.