Senior IT Incident & Change Lead

Baringa; United Kingdom; On-site; GBP 90,000 - 125,000; Full time

Job summary

Baringa's Technology and Cyber team is seeking an experienced Major Incident and Change Lead to join the group in the United Kingdom. The role combines Major Incident Management, Problem Management and IT Change Management to strengthen service stability and governance.

You will lead incident responses, drive learning into permanent improvements, coordinate with suppliers and stakeholders, and ensure changes are assessed, approved and delivered with proper controls.

Qualifications

• Proven experience leading ITIL-aligned Major Incident, Problem and Change Management.
• Demonstrable leadership in high-pressure, time-critical situations.
• Ability to create clarity and maintain momentum across cross-functional teams.

Responsibilities

• Lead and coordinate major incidents with clear command, workstreams and executive updates.
• Own problem management: root cause analysis, tracking trends and permanent improvements.
• Oversee end-to-end IT change lifecycle, CAB/ECAB governance and risk assessments.
• Provide calm leadership under pressure and clear communications across teams.

Skills

ITIL Major Incident

Problem Management

Change Management

Job description

Baringa's Technology and Cyber team is seeking an experienced Major Incident and Change Lead to join the group in the United Kingdom. The role combines Major Incident Management, Problem Management and IT Change Management to strengthen service stability and governance.

You will lead incident responses, drive learning into permanent improvements, coordinate with suppliers and stakeholders, and ensure changes are assessed, approved and delivered with proper controls.