Major Incident Manager

Computacenter; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Benefits offered by this job

On-call standby payments

Holiday bonuses

Job summary

Computacenter UK is seeking an IT Service Management professional to support change control, problem and major incident management within our Process Integration and Management team.

You will develop ITIL experience, coordinate with internal teams and external suppliers, and participate in on-call rotations to handle major incidents as required.

Qualifications

• Experience or understanding of Major Incident Management within ITIL.
• Understanding of Change and Problem Management within ITIL.
• Strong communication and stakeholder engagement skills.
• Willingness to participate in an on-call rota.
• UK Government SC clearance.

Responsibilities

• Provide business-hours support for change control and governance throughout the change lifecycle.
• Contribute to Problem Management by identifying trends and root causes.
• Participate in a typically one-in-four-week on-call rota for Major Incident Management.
• Collaborate with internal teams and external suppliers to support service outcomes.
• Maintain accurate documentation and contribute to continuous improvement initiatives.

Skills

ITIL processes

Change Management

Problem Management

Communication

Stakeholder engagement

On-call readiness

Independent working

SC clearance

Job description

Location: UK - Cust Site - Derby, UK - Nottingham | Job-ID: 221023 | Contract type: | Business Unit: Customer Success & Service Delivery

Life on the team

You'll join our Process Integration and Management team in a role that goes beyond standard operations. As part of a dynamic and supportive environment, you'll help support critical service processes across change, problem and major incident management.

This is an opportunity to develop broad ITIL experience while working collaboratively with internal teams and external suppliers. You'll provide business-hours support for change control and join the team's on-call rota to support major incident management when required.

What you’ll do

• Provide business-hours support for change control, helping to maintain governance and compliance throughout the change lifecycle.
• Contribute to Problem Management by identifying trends, analysing root causes and supporting resolution planning.
• Participate in a typically one-in-four-week on-call rota to support Major Incident Management following escalation from the Computacenter Service Desk.
• Collaborate with internal teams and external suppliers to support effective service outcomes.
• Maintain accurate documentation and contribute to continuous improvement initiatives.

What you’ll need

• Experience or an understanding of Major Incident Management.
• An understanding of Change and Problem Management within an ITIL environment.
• Strong communication, decision-making, stakeholder engagement and proactive working skills.
• The ability to work independently and as part of a collaborative team.
• Flexibility to participate in an on-call rota and respond to critical incidents when required.
• UK Government SC clearance.

Who you are

You're proactive, dependable and comfortable working across different service management disciplines. You can communicate clearly, make informed decisions and engage effectively with a range of stakeholders.

You may not have every skill listed, but you'll be willing to ask questions, learn and build your capability with support from the team.

What we can offer

• A role with exposure to change, problem and major incident management.
• A supportive environment in which you can learn and grow into the role.
• Additional standby payments for the on-call rota, with bonuses for public holidays.

Additional information

Country: UK

Working hours: Full time (plus on call)

Clearance level: UK Government SC clearance eligibility is required

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!