Major Incident Response Lead

Computacenter; Nottingham, East Midlands; Remote; GBP 70,000 - 90,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a Major Incident Manager in the UK at Nottingham to own end-to-end incident lifecycles, coordinate cross-functional teams, and lead communications with stakeholders.

You will identify and drive improvements to minimise business impact during critical service disruptions. The role requires proven experience in major incidents, strong leadership, and excellent stakeholder communication, with on-call duties and a focus on service resilience and continual

Qualifications

• Proven Major Incident Management experience in MSP/large enterprise IT.
• Experience managing high-severity incidents with multiple technical teams and suppliers.
• Excellent written and verbal communication with stakeholders at all levels.

Responsibilities

• Lead end-to-end major incident management, driving service restoration and minimising business impact.
• Provide clear leadership during incident bridges and stakeholder calls.
• Coordinate resolver groups, support teams, and third-party suppliers to progress incidents.
• Deliver accurate, timely communications to customers and internal stakeholders.
• Manage escalations, risks and dependencies throughout the lifecycle.
• Ensure activities and actions are documented and transparent.
• Facilitate post-incident reviews and identify improvements for resilience.

Skills

Major Incident Management

Stakeholder communication

Leadership

Analytical thinking

Problem-solving

Education

ITIL Foundation certification

Tools

Incident management tools

Job description

Computacenter AG & Co. oHG is seeking a Major Incident Manager in the UK at Nottingham to own end-to-end incident lifecycles, coordinate cross-functional teams, and lead communications with stakeholders.

You will identify and drive improvements to minimise business impact during critical service disruptions. The role requires proven experience in major incidents, strong leadership, and excellent stakeholder communication, with on-call duties and a focus on service resilience and continual