Senior IT Engineer - Remote, Security & Automation Lead

Workman Labs; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Runway is seeking a Senior IT Engineer in London to cover help-desk support, devices lifecycle management, Google Workspace administration, and endpoint security compliance for a globally distributed company. There is room to grow into security and automation projects.

The role is remote (London) with responsibilities spanning onboarding, license management, and policy enforcement across our fleet. You’ll work with cross-functional teams to improve IT operations and security posture.

Qualifications

• Some form of IT support experience and the ability to triage and resolve problems remotely.
• Comfort with macOS in a mixed-endpoint environment.
• Experience or confidence with Google Workspace administration and CLI tools.
• Fundamental networking knowledge (DNS, DHCP, LAN/WAN).
• Basic cybersecurity understanding and endpoint security concepts.
• Strong written communication for remote coordination.
• Self-direction and initiative to own tasks in a distributed team.
• Exposure to cloud infrastructure and infrastructure-as-code concepts.
• Familiarity with zero-trust networking concepts and tools.
• Experience with SOC2/ISO 27001 or related compliance frameworks (GDPR exposure).

Responsibilities

• Handle help-desk tickets, triage requests, and resolve common issues.
• Manage device lifecycle: provisioning, configuration, and off-boarding support.
• Onboard/offboard employees: accounts, security profiles, and welcome communications.
• Administer Google Workspace users, groups, licenses, and CLI tooling.
• Support endpoint compliance and security policy rollout.
• Manage corporate software licenses and renewals across SaaS stack.
• Assist with office networking and AV as needed across locations.
• Create run-books and knowledge-base articles; document fixes.

Skills

IT support

macOS

Google Workspace

end-user support

security awareness

MDM familiarity

cloud infrastructure

zero-trust

compliance basics

written communication

Tools

Google Workspace Admin CLI

CLI tooling

MDM platforms

Job description

Runway is seeking a Senior IT Engineer in London to cover help-desk support, devices lifecycle management, Google Workspace administration, and endpoint security compliance for a globally distributed company. There is room to grow into security and automation projects.

The role is remote (London) with responsibilities spanning onboarding, license management, and policy enforcement across our fleet. You’ll work with cross-functional teams to improve IT operations and security posture.