Senior IT Engineer - Azure, 365 & Security Expert

Wavenet; Hull and East Yorkshire; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working

Company pension scheme

25 days’ holiday

Job summary

Wavenet is seeking an experienced IT support professional to provide advanced remote and on-site technical support for Microsoft 365, Azure, Windows, and macOS across end users and devices. You will act as the primary escalation point for Tier 1 Engineers, resolving complex incidents and maintaining strong stakeholder communications.

The role covers troubleshooting Exchange Online, Teams, SharePoint, OneDrive, and Entra ID, plus Intune administration, endpoint security configurations, and

Qualifications

• Proven experience with Microsoft 365 suite and related services (Exchange Online, Teams, SharePoint, OneDrive).
• Experience troubleshooting complex incidents and managing escalations in a managed services environment.
• Strong knowledge of security best practices (MFA, Conditional Access, Zero Trust) and endpoint protection.
• Hands-on with Active Directory, Group Policy, and identity provisioning.

Responsibilities

• Provide advanced remote and onsite technical support for end users across Microsoft 365, Azure, Windows, macOS, mobile devices, and business applications.
• Act as the primary escalation point for Tier 1 Engineers, owning complex incidents through to resolution.
• Troubleshoot and resolve issues relating to Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), and Intune.
• Administer Microsoft Intune, Autopilot, device compliance policies, application deployment, and endpoint security configurations.
• Manage Microsoft Entra ID, Active Directory, Group Policy, user provisioning, access management, and identity-related issues.
• Support Azure-hosted services, Azure Virtual Desktop (AVD), virtual machines, storage, and cloud networking.
• Perform advanced troubleshooting of networking technologies including TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, SD‑WAN, and connectivity issues.

Skills

Microsoft 365

Azure

Windows

macOS

Intune

Entra ID (Azure AD)

Exchange Online

Teams

SharePoint

OneDrive

ITIL

Networking basics

Security incident response

MFA / Conditional Access

Zero Trust

Firewalls & VPNs

Tools

Intune/Autopilot

Azure AD / Entra ID

Azure Virtual Desktop

M365 Defender / Security tools

Job description

Wavenet is seeking an experienced IT support professional to provide advanced remote and on-site technical support for Microsoft 365, Azure, Windows, and macOS across end users and devices. You will act as the primary escalation point for Tier 1 Engineers, resolving complex incidents and maintaining strong stakeholder communications.

The role covers troubleshooting Exchange Online, Teams, SharePoint, OneDrive, and Entra ID, plus Intune administration, endpoint security configurations, and