Frontline IT Support Engineer | Career Growth

wavenet; Sevenoaks; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual leave up to 28 days

Private medical coverage

Wellbeing program

Wavenet Academy LMS

Job summary

Wavenet is seeking a Technical Support Engineer to join our Service Desk. You will be the first point of contact for customers, delivering technical support, resolving issues, and escalating cases as needed while gaining hands-on exposure to our portfolio of cybersecurity, communications, and connectivity solutions.

This role offers learning opportunities across VoIP, WiFi, Microsoft 365, Google Workspace, and security, with a collaborative team and room to grow your technical capabilities in a

Qualifications

• Experience providing IT or technical support.
• A general understanding of IT systems, networking, and protocols.
• Strong problem-solving skills and a proactive mindset.
• The ability to work independently while also being a team player.
• Excellent communication skills, both written and verbal.
• A customer-focused approach.
• A flexible attitude and strong work ethic.

Responsibilities

• Be the first point of contact for customers, providing technical support, resolving issues, and escalating cases where needed.
• Gain exposure across a broad range of technologies and services.
• Support a technical helpdesk serving approximately 3,000 UK schools.
• Work with custom products designed and developed in-house.
• Support VoIP, WiFi, backups, Microsoft 365 and Google Workspace environments.

Skills

IT support

Networking basics

Problem solving

Communication skills

Team player

Tools

VoIP

Microsoft 365

Google Workspace

Firewall configuration

Job description

Wavenet is seeking a Technical Support Engineer to join our Service Desk. You will be the first point of contact for customers, delivering technical support, resolving issues, and escalating cases as needed while gaining hands-on exposure to our portfolio of cybersecurity, communications, and connectivity solutions.

This role offers learning opportunities across VoIP, WiFi, Microsoft 365, Google Workspace, and security, with a collaborative team and room to grow your technical capabilities in a