Senior ISP Solutions Engineer (Remote)

Plume; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Job summary

Plume is seeking a Senior Customer Solutions Engineer to join our remote team in the United Kingdom. You will act as a technical advisor to ISPs, guiding discovery, PoC, and deployment, and ensuring customers gain value from Plume’s cloud-managed platform.

You will lead product demonstrations, integrate Plume solutions with customers’ ecosystems, and collaborate with engineering and sales to drive revenue. Strong networking, cloud, and AI knowledge is essential, with frequent travel and

Qualifications

• Hands-on experience configuring and deploying software and hardware, including Wi‑Fi, networking equipment, and cloud services; understands cloud architectures and AI principles.
• ISP SaaS experience deploying large-scale SaaS network solutions to millions of endpoints.
• Strong communication and collaboration with all staff levels and customers.
• Networking & cloud certifications such as CWNA, CCNA, or AWS Solutions Architect preferred.
• Excellent analytical and problem-solving skills for fast-paced environments.

Responsibilities

• Engage with ISPs to understand technical and business requirements and demonstrate how Plume’s solutions meet and exceed those needs.
• Conduct product demonstrations and manage complex PoCs and field trials to show tangible benefits.
• Collaborate with internal teams to deliver solutions within a customer’s ecosystem and integrate into BSS/OSS, CRM, and AI platforms via APIs.
• Drive revenue, achieve sales quotas, and contribute to company growth.
• Prepare and deliver high‑impact presentations and represent Plume at industry events and conferences.
• Provide feedback to product and engineering teams based on customer needs and market trends.
• Offer prompt local and remote technical support for PoCs, lab trials, and deployment ramp-ups.
• Continuously research industry standards in networking, cloud architectures, and AI.

Skills

Hands-on technical experience

ISP SaaS experience

Communication & collaboration

Networking & cloud certifications

Problem-solving

Education

BS/BA degree in relevant field

Job description

Plume is seeking a Senior Customer Solutions Engineer to join our remote team in the United Kingdom. You will act as a technical advisor to ISPs, guiding discovery, PoC, and deployment, and ensuring customers gain value from Plume’s cloud-managed platform.

You will lead product demonstrations, integrate Plume solutions with customers’ ecosystems, and collaborate with engineering and sales to drive revenue. Strong networking, cloud, and AI knowledge is essential, with frequent travel and