Senior Customer Solutions Engineer - Remote & ISP-Focused

Plume; Greater London; Remote; GBP 90,000 - 120,000; Full time

Job summary

Plume is seeking a Senior Customer Solutions Engineer to work remotely from the UK or NL, collaborating with ISPs to map business needs to Plume’s cloud-driven platform. You’ll run product demos, PoCs, and field trials, and help integrate solutions into customer ecosystems.

You’ll drive sales enablement, provide engineering feedback, and stay ahead of advances in networking, cloud, and AI, while supporting customers locally and remotely as part of a global team.

Qualifications

• Hands-on Technical Experience: Strong hands-on experience in the configuration and deployment of software and hardware, including WiFi, networking equipment, and cloud services. A fundamental understanding of cloud architectures and AI principles is essential. Deep understanding and knowledge of Residential and SMB Gateways is a big plus.
• ISP SaaS Experience: Proven experience working with ISPs to deploy large-scale SaaS network solutions to millions of endpoints.
• Communication & Collaboration: A track record of developing and maintaining professional, cooperative relationships with all levels of staff and customers.
• Networking & Cloud Certifications: Relevant certifications such as CWNA, CCNA, or AWS Solutions Architect are highly preferred.
• Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues in a fast-paced environment.

Responsibilities

• Engage with ISPs as a trusted tech advisor and map their requirements to solutions.
• Deliver product demos, PoC, and field trials.
• Integrate solutions into customer ecosystems incl. BSS/OSS, CRM, ticketing, AI.
• Drive revenue with the sales org and meet quotas.
• Prepare high-impact presentations and participate in industry events.
• Provide product feedback to engineering based on customer needs.
• Offer local and remote technical support for PoCs and deployments.
• Stay current on networking, cloud, and AI industry trends.

Skills

Hands-on Networking

ISP SaaS Experience

Communication

Networking Certifications

Problem Solving

Education

BS/BA degree or equivalent

CWNA, CCNA, AWS Solutions Architect

Job description

Plume is seeking a Senior Customer Solutions Engineer to work remotely from the UK or NL, collaborating with ISPs to map business needs to Plume’s cloud-driven platform. You’ll run product demos, PoCs, and field trials, and help integrate solutions into customer ecosystems.

You’ll drive sales enablement, provide engineering feedback, and stay ahead of advances in networking, cloud, and AI, while supporting customers locally and remotely as part of a global team.