Remote Senior Customer Solutions Engineer for ISPs

Capmont GmbH; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Job summary

Plume is seeking an experienced and highly motivated Senior Customer Solutions Engineer to join our dynamic team. You’ll serve as a technical advisor to ISPs, guiding discovery, deployment, and value realization of Plume’s open, cloud-controlled platform.

You’ll lead product demos, PoCs, and complex integrations with BSS/OSS, while collaborating with sales, engineering, and operations to drive growth and customer success. Remote role, UK/NL based, travel required.

Qualifications

• 5+ years in network, SaaS, or AI industries.
• BS/BA in a relevant field or equivalent experience.
• Strong SDN and wireless knowledge preferred.
• Excellent written and oral communication.
• Willingness to travel >70%.

Responsibilities

• Engage with ISPs to assess technical and business needs.
• Demonstrate Plume solutions through product demos and PoCs.
• Integrate solutions with customer BSS/OSS and CRM via APIs.
• Drive sales enablement and revenue growth.
• Create and deliver presentations and attend industry events.
• Provide product feedback to engineering teams.
• Provide local and remote technical support during PoCs and trials.
• Stay current on networking, cloud, and AI standards.

Skills

Hands-on technical experience

ISP SaaS experience

Communication skills

Problem-solving

Networking fundamentals

Cloud concepts

Education

BS/BA in a relevant field

Certifications CWNA CCNA AWS Solutions Architect

Tools

WiFi/networking equipment

Cloud services

APIs integration

CRM/BSS/OSS integration

Job description

Plume is seeking an experienced and highly motivated Senior Customer Solutions Engineer to join our dynamic team. You’ll serve as a technical advisor to ISPs, guiding discovery, deployment, and value realization of Plume’s open, cloud-controlled platform.

You’ll lead product demos, PoCs, and complex integrations with BSS/OSS, while collaborating with sales, engineering, and operations to drive growth and customer success. Remote role, UK/NL based, travel required.