Senior International Support Administrator

Regatta Ltd; Urmston; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Senior International Support Administrator to join their Sales team in Urmston. This role is pivotal in managing customer orders and ensuring timely deliveries while providing exceptional administrative support. You will thrive in a dynamic environment, working closely with major customers and distributors. The position offers a chance to contribute to a friendly family business that values great relationships and an entrepreneurial spirit. With a commitment to sustainability and diversity, this company is an exciting place to grow your career while making a positive impact on the world.

Benefits

Profit Share Bonus

Future-Proof Pension

25 days Annual Leave

Buy More Leave

Exclusive Discounts

Loyalty Rewards

Family Support

Celebrate You

Wellness Walks

Hassle-Free Parking

Qualifications

• Experience in international administration and logistics is essential.
• Strong time management and attention to detail are critical for success.

Responsibilities

• Manage daily activities for major customers and distributors.
• Complete country-specific export documentation accurately.
• Promote a high level of customer service in all interactions.

Skills

International administration experience

Understanding of international logistics

Strong work ethic

Time management

Data input and analysis

Attention to detail

Ability to thrive in fast-paced environments

Health and safety adherence

Spanish speaking

Tools

D365 operating system

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

Senior International Support Administrator

Reference: DEC20242981

Expiry date: 17:30, Thu, 16th Jan 2025

Location: Urmston

Salary: Competitive

Benefits: Bonus, Pension, 25 days Annual Leave, Company Walks, Volunteer Day, Free Parking, Enhanced Maternity & Paternity, Discounts, Inspiring Offices

Are you self-motivated with excellent time management?

Looking for a role where you can provide a first-class service & administrative support?

If so, we have an opportunity for a Senior International Support Administrator to join our Sales team!

The impact you will have in this role is:

1. Manage daily activity for major customers and distributors orders, order input, communicating stock shortages & advising of new delivery dates. Processing orders with warehouse to ensure delivery dates are met.
2. Proactively manage forward and in season orders, stock delay management and cancellations.
3. Monthly analysis & management of customer take up of forward orders, Top sellers by volume & value & rolling season. Communicating results with sales reps & offices.
4. Support Export offices by keeping them informed of system changes and procedural updates.
5. Complete country specific export documentation correctly and error free.
6. Ensure all daily business is completed on time. Continue to promote a high level of customer service.
7. Assist with coordination and delivery of all salesman samples.
8. Review customer’s supplier manuals, ensuring customer specific requirements are adhered to.
9. Maintain database of all customers details and profiles.
10. Reinforce and act as an ambassador for the Regatta Group Company Values.
11. Maintain meaningful Personal Development Plan.
12. Take steps to constantly refresh understanding of best practice and knowledge of business performance.

A full job description outlining all deliverables and requirements for the above can be found attached to the advert on our careers page.

As our future Senior International Support Administrator you will have:

• Experience of working in an international administration environment.
• Understanding of international logistics and Customs paperwork.
• Previous experience on D365 operating system an advantage but not essential.
• Strong work ethic & positive ‘can do’ attitude.
• Self-motivated with excellent time management.
• Strong data input and data analysis.
• Meticulous attention to detail.
• Thrives in a fast-paced work environment and able to juggle conflicting deadlines and priorities.
• Adherence to Company H&S policies always.
• Responsible for keeping own work area safe and free from hazards.
• Adopts a “don’t walk by” attitude to health and safety.
• Ambassador of H&S practices.
• Spanish speaking is preferred but this is not essential.

We can offer you:

• Profit Share Bonus: Enjoy a discretionary bonus based on the company's success.
• Future-Proof Pension: Secure your retirement with our comprehensive pension plan.
• Annual Leave: 25 days starting annual leave entitlement.
• Buy More Leave: Buy up to an additional 3 days of annual leave every year.
• Exclusive Discounts: Get special discounts across all our brands.
• Perks at Your Fingertips: Access a variety of benefits through our company website.
• Loyalty Rewards: Earn an extra day off for every 3 years of service, up to 2 additional days.
• Family Support: Benefit from enhanced Maternity & Paternity schemes after 2 years of service.
• Celebrate You: Take advantage of birthday hours to celebrate your special day.
• Wellness Walks: Join company walks to stay active and connect with colleagues.
• Inspiring Workspace: Work in a state-of-the-art Head Office environment.
• Volunteer Day: Enjoy a paid day off to give back to your community.
• Hassle-Free Parking: Free, secure on-site parking for all employees.
• Delicious Dining: Enjoy meals at our subsidized canteen, featuring Starbucks coffee.
• Cycle to Work: Save on travel with our cycle-to-work scheme.
• Fitness Perks: Access discounted gym memberships at various locations.
• Convenient Facilities: Freshen up with our on-site shower facilities, complete with hairdryers and straighteners.

The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - Regatta, Craghoppers and Dare2b - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need.

It’s a friendly, supportive family business – a place where bakers, dog walkers, book worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences our customers really appreciate.

The thing we all have in common is that we share the same core values of Great Relationships and Entrepreneurial Spirit.

Our investment in the environment:

Sustainability is at the heart of everything we do, and you will have the opportunity to support our Group wide sustainability committee and put ideas into action and really make a difference to the world we live in!

Diversity, Equity, and Inclusion: At Regatta Group, we are committed to creating a diverse, inclusive, and welcoming workplace. We are an equal opportunities employer and encourage applications from all backgrounds. Should you require any reasonable adjustments during the recruitment process, we are happy to support you.

Take the leap—join us in making a difference, both for our team and the world around us!