Senior Internal Communications Officer

The Methodist Church in Britain; Cambridge; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Development opportunities

On-site leisure facilities

Bus travel discount

Free Park and Ride

Subsidised parking

Canteen on campus

Staff café and break space

Flexible working

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking an Internal Communications professional for a 12-month fixed-term post. You will create content and oversee daily operation of the Connect intranet, CUH bulletin and staff Facebook group, identifying case studies for cross-channel use.

The role is largely independent and involves advising senior leaders on channels and content, and managing third-party suppliers to deliver on time and budget.

Qualifications

• Degree or equivalent with communications training or experience at degree-level equivalent.
• Evidence of continuous professional development.
• Experience developing and editing content for websites, intranets, newsletters and digital channels.
• Experience producing internal communications content to style and corporate identity guidelines.
• Demonstrable success in internal or external campaigns and projects linked to strategic aims.
• Experience advising and influencing a wide range of staff on content and channels.
• Experience managing and influencing stakeholders of varying seniority.
• Experience managing third-party suppliers to deliver on time and on budget.

Responsibilities

• Create internal communications content and engage staff to support CUH priorities and the communications strategy.
• Plan and manage the daily running of the Connect intranet, CUH bulletin and staff Facebook group.
• Plan and deliver multiple projects with competing deadlines, balancing long-term planning with urgent requests.
• Advise and influence senior leaders and other staff on content and channels, based on audience insight.
• Use judgement on content and channels, escalating issues where needed.
• Identify case studies and content for use across a range of channels.
• Support delivery of internal communications plans and strategies.
• Review processes and make recommendations for service improvements.
• Manage third-party suppliers.

Skills

Writing ability

Clear communication

Prioritisation

Interpersonal skills

Audience insights

Health policy

Education

Degree or relevant experience

CPD evidence

Job description

This 12-month fixed-term post sits in internal communications at Cambridge University Hospitals (CUH) NHS Foundation Trust. The post holder creates content and manages the daily running of the Connect intranet, the CUH bulletin and the staff Facebook group, and identifies case studies for use across channels. The role is largely independent and includes advising senior leaders on channels and content and managing third-party suppliers. Visa sponsorship is not available, and at least six months' right to work is needed.

What the job involves

• Create internal communications content and engage staff to support CUH priorities and the communications strategy
• Plan and manage the daily running of the Connect intranet, CUH bulletin and staff Facebook group
• Plan and deliver multiple projects with competing deadlines, balancing long-term planning with urgent requests
• Advise and influence senior leaders and other staff on content and channels, based on audience insight
• Use judgement on content and channels, escalating issues where needed
• Identify case studies and content for use across a range of channels
• Support delivery of internal communications plans and strategies
• Review processes and make recommendations for service improvements
• Manage third-party suppliers

What’s required

Qualifications

• Degree, or equivalent relevant experience with communications training or experience at degree-level equivalent
• Evidence of continuous professional development

Experience

• Substantive experience developing and editing content for websites, intranets, newsletters and digital channels, including use of content management systems
• Substantive experience producing internal communications content to style and corporate identity guidelines
• Demonstrable success in internal or external campaigns and projects linked to strategic aims
• Substantive experience advising and influencing a wide range of staff, at all levels of seniority, on content and channels
• Experience managing and influencing stakeholders of varying seniority
• Experience managing third-party suppliers to deliver on time and on budget

Skills & knowledge

• Excellent writing and keyboard skills, with significant experience drafting copy for varied audiences
• Clear communication to an excellent standard, orally and in writing, with strong eye for detail and proof-reading
• Ability to prioritise and handle conflicting demands
• Strong interpersonal skills and judgement, influencing and negotiating with senior leaders
• Ability to identify target audiences and turn complex information into accessible content in varied formats
• Knowledge of health policy, stakeholder mapping, measurement and evaluation, and how messages land with different audiences

Checks & eligibility

• Right to work for at least six months from the proposed start date

Other

• Ability to behave in line with the Trust values of safe, kind and excellent towards patients, visitors and colleagues

Nice to have

• Undergraduate or postgraduate qualification in communications, journalism, marketing, public relations or a related field
• Membership of the Chartered Institute of Marketing or Public Relations
• Postgraduate training in internal communications
• Experience developing internal communications channels for hard-to-reach audiences

What’s offered

• Development opportunities
• On-site leisure facilities, shopping concourse and day nurseries
• Reduced-cost Stagecoach bus travel to the hospital site, and free Park and Ride and train station routes
• Subsidised on-site parking for eligible staff
• Hot food on campus 24/7 at reduced cost
• Colleague-only café with free tea and coffee and a staff break space at the Deakin Centre
• Flexible working, including part-time, job-share, term-time and flexible start and finish times