Senior Internal Communications Officer

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 40,000 - 50,000; Full time

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Senior Internal Communications and Engagement Officer to support delivery of internal communications plans. You will create high-quality content, engage staff across CUH, identify case studies, and manage core channels including Connect intranet, CUH bulletin and staff Facebook group.

The role requires autonomy, strong organisational skills, and excellent writing.

Qualifications

• Ability to plan and manage multiple projects with competing deadlines.
• Strong writing and communication skills for high-quality content.
• Experience liaising with staff at all levels, including senior leaders, to advise on content and channels.

Responsibilities

• Create internal communications content to support CUH priorities and strategy.
• Plan and organise multiple projects with competing deadlines.
• Advise on content and channels based on audience insights, escalating issues as needed.
• Influence senior leaders and staff on internal communications content and channels.
• Review processes and suggest service improvements.
• Work independently with minimal supervision.
• Manage resources: Connect intranet, CUH bulletin and staff Facebook group.
• Manage third-party suppliers.

Skills

Interpersonal skills

Autonomy

Excellent writing

Highly organized

Tools

Connect intranet

CUH bulletin

Staff Facebook group

Job description

The Senior Internal Communications and Engagement Officer will support the delivery of internal communications plans and strategies. This will include producing creative, high-quality content and engaging with staff across CUH, identifying case studies and content to be used in a variety of channels. The post holder will need to work autonomously, be highly organised, have great inter-personal skills, and be able to write and communicate to a very high standard. They will need to liaise with and advise all levels of staff on communications, including senior leaders. The post holder will therefore be responsible for creating content for and the planning and daily management of our core internal communications channels and resources; Connect (intranet), CUH bulletin and staff Facebook group.

Main duties of the job

• Create internal communications content and engage staff to support CUH's priorities and the related communications strategy.
• Plan and organise multiple projects with competing deadlines - taking along-term view as well as reacting and adjusting to urgent requests accordingly
• Use judgement and advise onappropriate content and channels based on audience insight and communications priorities, escalating issues where needed
• Advise and influence senior leaders, and other staff members, onappropriate content and channels for internal communications and engagement, based on audience insight and communications priorities
• Review processes and procedures and make recommendations for service improvements
• Work independently, withminimal supervision
• Manage communications resources:Connect (intranet), CUH bulletin and staff Facebook group.
• Manage third party suppliers

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.