Administrative Assistant

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

On-site leisure facilities

Staff café on campus

Discounted travel options (bus/park &"

Parking subsidy for staff

24/7 hot food on site

Staff break areas and pods

Job summary

Cambridge University Hospitals NHS Foundation Trust in Cambridge seeks an experienced administrator to provide front-desk and administration support across its services. You will welcome patients and colleagues, handle queries, and ensure efficient reception operations while maintaining a professional hospital image.

The role requires flexible communication, prioritisation of workload, adherence to procedures, and a commitment to high standards, teamwork, and patient care.

Qualifications

• Provide professional administration and reception support to the service and users.
• Welcome patients, relatives and staff with a courteous and helpful manner.
• Prioritise workload using standard operating procedures.
• Maintain quality and meet department standards and deadlines.

Responsibilities

• Deliver and maintain professional administration support and reception service.
• Adapt communication methods for diverse situations effectively.
• Welcome and treat everyone in a friendly, courteous manner.
• Monitor work quality and ensure deadlines are met.
• Report problems and help maintain a safe, efficient environment.

Skills

Administration

Reception

Customer service

Communication

Job description

To deliver and maintain professional administration support and reception service to the East Anglian Regional Radiation Protection Service and to all its users and colleagues.

To deliver and maintain a professional administration and reception service to clients, colleagues and Trust Staff.

Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively. Welcome and treat everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.

Use decision making skills prioritising your workload using standard operating procedures.

Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met.

Ensure the working environment is safe and of a professional appearance, taking appropriate action to report any problems, organise repairs/collection of waste and maintain efficient and effective use of resources.

Work effectively and efficiently recommending better ways of working, sharing ideas with others to improve service delivery and transformation., CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Interviews are due to be held on 20th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

• applied for a Graduate visa
• you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

• We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries.
• Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.
• Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals.
• We also subsidise the cost of parking on site for eligible staff.
• On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues.
• Recently we launched the first of our staff pod break spaces.
• Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.