Senior Insight Analyst

Grosvenor Casinos Limited; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading company in the gaming sector is seeking a Senior Insight Analyst to drive customer analytics and actionable insights. You will play a crucial role in influencing business strategies, enhancing customer experiences, and mentoring junior analysts. This role offers the opportunity to work within a dynamic environment focusing on data-driven decision-making.

Benefits

Hybrid working

Weekly PepTalks

Support networks and wellbeing initiatives

Professional development and training programs

Private medical and life insurance

Qualifications

• Degree in a relevant discipline (e.g., STEM, Maths, Statistics).
• Experience in an analytical role in the gambling or gaming industry preferred.
• Proficiency in SQL and knowledge of Python, R, or SAS.

Responsibilities

• Interpret and analyse dashboards to identify key trends.
• Conduct analyses on customer behaviour to develop predictive models.
• Collaborate with stakeholders to enhance business performance.

Skills

Analytical Skills

Customer Insights

Data Visualisation

SQL

Python

Communication

Education

Degree in STEM or equivalent

Tools

PowerBI

Job description

Job Description

We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department.

This role supports the Grosvenor venue business and provides the opportunity to deliver innovative customer analytics and actionable insights that inform commercial decisions, including acquisition, CRM, cross-sell strategies, churn, and customer behaviour.

The successful candidate will significantly impact our business strategy and customer experience. If you are passionate about data and customer insights and thrive in a fast-paced environment, we would love to hear from you.

Core responsibilities

• Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business.
• Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, transactional data, and time of day. Investigate drivers of retention and develop predictive models to inform improvements.
• Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences. Use insights to develop strategies such as cross-sell criteria and success frameworks.
• Venue & Channel Analytics: Provide insights across venues and marketing channels, highlighting performance patterns and customer behaviours to guide strategies.
• Stakeholder engagement: Collaborate with Marketing, CRM, and Commercial teams; present findings and strategize to enhance business performance.
• Visualisation and Storytelling: Create compelling data visualisations and narratives to communicate complex insights clearly.
• Champion customer centricity by advocating for customer-focused decisions that balance satisfaction and player protection.
• Mentorship: Guide and mentor junior analysts within the team.
• Ad-hoc analysis: Perform ad hoc analyses to support various departments and provide venue-specific insights for strategic decisions.

Qualifications

• Degree in a relevant discipline (e.g., STEM, Maths, Statistics, Physics) or equivalent experience.
• Experience in an analytical role, preferably within the gambling or gaming industry.
• Proficiency in SQL and at least one of Python, R, or SAS.
• Knowledge of data visualisation tools, preferably PowerBI.
• Ability to analyse large datasets and translate findings into actionable insights.
• Strong communication, collaboration, and presentation skills.
• Passion for learning new technologies and data models.

Additional Information

#LI-IZ1 #LI-Hybrid

Join us to benefit from a vibrant, inclusive, and fulfilling work environment that supports your career growth—#BeYourself.

We prioritize wellbeing with hybrid working, support networks, menopause support, and weekly PepTalks.

We invest in your development through training, leadership programs, and industry certifications.

Gain international exposure by collaborating globally.

Our benefits include pensions, bonuses, private medical and life insurance, among others. Benefits vary by location; consult your Talent Acquisition specialist for details.

The Rank Group is committed to inclusivity and fair access. If you need adjustments for your interview, please contact us.