Senior Customer Insights Analyst

JR United Kingdom; City Of London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading company in the luxury retail sector is seeking a Senior Customer Insights Analyst. You will play a critical role in shaping CRM strategies through data-driven insights, collaborating closely with marketing and loyalty teams to enhance customer engagement. This hybrid position offers a competitive salary and opportunities for professional development in a fast-paced analytics environment.

Benefits

Dedicated development time for projects

Hybrid working model

Opportunity to work with offline and digital datasets

Qualifications

• Strong experience using SQL (BigQuery) for data analysis.
• Basic knowledge of Python for exploratory modelling.
• Skilled in presenting data-driven recommendations.

Responsibilities

• Own CRM and campaign insight projects from brief to delivery.
• Present data-driven recommendations and mentor junior analysts.
• Collaborate with marketing and loyalty teams to drive insights.

Skills

Data Analysis

Stakeholder Communication

SQL

Python

Commercial Acumen

Problem Solving

Job description

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Senior Customer Insights Analyst, london (city of london)

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Client:

3Search

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Senior Insights Analyst - Retail

Salary: Up to £60,000 + bonus

Location: West London (Hybrid – 3 days in office)

? About Our Client

Our client is a globally recognised luxury retailer, renowned for its blend of heritage, innovation, and customer-centric strategy. Within the Loyalty & CRM function, data is not a support function but it is the strategic engine driving smarter decisions, personalised campaigns, and meaningful customer engagement. The team culture is ambitious, supportive, and iterative. Everyone is encouraged to experiment, test ideas, and push analytics beyond reporting.

? The Senior Insights Analyst will

• Own CRM and campaign insight projects from brief to delivery, working across loyalty, personalisation, and reward programmes
• Partner with marketing, CRM and loyalty teams to scope, model, and recommend commercially sound actions
• Use SQL (BigQuery) and Python to deliver insights and forecast scenarios using offline and online customer data
• Present data-driven recommendations using PowerPoint and Excel, no dashboarding, just clear commercial storytelling
• Mentor junior analysts and contribute to a team culture of learning, experimentation, and impact
• Strong SQL (BigQuery or equivalent) - must be confident querying and manipulating large datasets
• Experience using Python for exploratory modelling, forecasting, or testing (basic knowledge accepted)
• Commercially minded - able to work with ambiguity and turn vague questions into testable hypotheses
• Skilled in stakeholder communication, especially with non-technical teams (CRM, loyalty, marketing)
• Ability to build compelling business cases and clearly explain the “why” behind the data
• Salary up to £60,000 + bonus (5–10%)
• Hybrid working: 3 days per week in the Hammersmith office
• Dedicated development time to explore projects and new techniques
• Opportunity to work with both offline and digital datasets
• A fast-moving, high-impact analytics environment with scope to evolve toward advanced analytics

Ready to shape the future of CRM and customer insight?

This is a unique chance to work at the intersection of loyalty, marketing, and strategic analytics within a globally admired luxury brand. Submit your CV now to explore how you could grow your career in a team that values data-led innovation, not just reporting.

?At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.