Senior Insight Analyst

Grosvenor Casinos Limited; Maidenhead; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the gaming industry is seeking a Senior Insight Analyst to support their centralised Analytics department. This role focuses on interpreting customer analytics to drive business strategies and enhance customer experience. Ideal candidates will have strong analytical skills, a relevant degree, and proficiency in data visualization tools. This position offers the opportunity to work in a dynamic environment and make a significant impact on business decisions.

Benefits

Pensions

Private Medical Insurance

Bonuses

Life Insurance

Development Opportunities

Leadership Training

Wellbeing Initiatives

Hybrid Working

Qualifications

• Degree in relevant discipline or equivalent experience.
• Experience in analytical role, preferably in gaming.
• Proficiency in SQL and one of Python, R, or SAS.

Responsibilities

• Analyze dashboards to identify trends and opportunities.
• Develop customer segments and strategies based on insights.
• Mentor junior analysts within the team.

Skills

Data Analysis

Customer Insights

Statistical Analysis

Presentation Skills

Communication

Collaboration

Education

Degree in STEM, Maths, Statistics, or Physics

Tools

SQL

Python

R

SAS

PowerBI

Job description

Job Description

We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department.

This role supports the Grosvenor venue business and offers the opportunity to provide innovative customer analytics and actionable insights that support commercial decision-making in areas such as acquisition, CRM, cross-sell strategies, churn, and customer behaviour.

This position enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights and enjoy working in a fast-paced environment, we would love to hear from you.

Core responsibilities

• Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business.
• Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate retention drivers and develop predictive models to inform improvements.
• Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences, and develop strategies based on insights, such as cross-sell criteria.
• Venue & Channel Analytics: Provide insights across venues and marketing channels, highlighting performance patterns and customer behaviours to inform strategies.
• Stakeholder engagement: Build relationships with Marketing, CRM, and Commercial teams. Present findings and collaborate on strategies to enhance performance.
• Visualization and storytelling: Create compelling visualizations and narratives to communicate complex data clearly and effectively.
• Champion customer centricity by advocating for a customer-focused approach that balances satisfaction with responsible gaming.
• Mentorship: Guide and mentor junior analysts within the team.
• Ad-hoc analysis: Perform ad hoc analyses to support business departments and provide venue-specific insights for strategic decisions.

Qualifications

• Degree in a relevant discipline (e.g., STEM, Maths, Statistics, Physics) or equivalent experience.
• Experience in an analytical role, preferably within the gambling or gaming industry.
• Proficiency in SQL and at least one of Python, R, or SAS.
• Knowledge of data visualization tools, preferably PowerBI.
• Ability to analyze large datasets and translate findings into actionable insights.
• Strong communication, collaboration, and presentation skills to convey complex information effectively.
• Passion for learning and adopting new technologies and data models.

Additional Information

#LI-IZ1#LI-Hybrid

Join us to unlock benefits and opportunities that will boost your career in a vibrant, inclusive, and fulfilling environment—#BeYourself.

Our wellbeing initiatives include hybrid working, support networks, menopause support, and weekly PepTalks.

We invest in your growth through development opportunities, leadership training, and industry certifications.

Gain international exposure through our global operations and collaborate with colleagues worldwide.

We offer benefits such as pensions, bonuses, private medical insurance, and life insurance.

*Benefits vary by location and brand. Please consult your local Talent Acquisition specialist for details.

The Rank Group is committed to inclusivity and ensuring fair access to our services. If you require reasonable adjustments, please contact us before your interview.