Senior Infrastructure Engineer (MSP)

ZipRecruiter; Bristol; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading IT Cloud Managed Services Provider based in Bristol is seeking a Senior Infrastructure Engineer to deliver high-level technical support, mentor junior engineers, and shape the future of service offerings. Candidates should have a strong background in Microsoft 365 and Azure, alongside experience in third-line support.

Benefits

Company pension

Enhanced parental leave

Wellbeing programme

Free on-site parking

Canteen

Regular company events

Qualifications

• 3+ years in 3rd line support or 1+ year in a senior infrastructure role.
• Very strong technical skills with a focus on Microsoft technologies.
• Flexibility to travel to client sites and participate in a monthly on-call rota.

Responsibilities

• Provide 3rd line support and resolve complex technical issues.
• Manage escalated tickets and mentor Infrastructure Engineers.
• Conduct audits, health checks, and contribute to service development.

Skills

Problem-solving

Communication

Decision-making

Tools

Azure

Microsoft 365

vSphere

Horizon View

Hyper-V

Active Directory

Microsoft Exchange / O365

Microsoft SQL

SCCM

Job description

Job Description

Senior Infrastructure Engineer (MSP)

• 3rd Line Support
• Bristol - Hybrid
• Full-time, Permanent
• £40,000 - £50,000 per year

A dynamic and growing IT Cloud Managed Services Provider (MSP), is on a mission to empower people through technology. Based on the outskirts of Bristol they deliver expert IT solutions, infrastructure modernisation, workspace transformation, and managed services to a diverse client base.

We’re looking for a Senior Infrastructure Engineer (3rd line support) to join our expert team and play a key role in delivering high-level technical support, mentoring junior engineers, and helping shape the future of our service offerings. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, and virtualisation technologies to thrive in a collaborative and forward-thinking environment.

Senior Infrastructure Engineer - What You’ll Do

• Provide 3rd line support and resolve complex technical issues
• Manage escalated tickets and mentor Infrastructure Engineers
• Conduct audits, health checks, and contribute to service development
• Collaborate with the Service Desk Manager and technical consultants

Senior Infrastructure Engineer - What You’ll Need

• Previous experience working for a MSP
• 3+ years in 3rd line support or 1+ year in a senior infrastructure role
• Very strong technical skills in several of the following with a focus on Microsoft technologies (365 and Azure):
• Azure Site Recovery, vSphere, Horizon View, Hyper-V, Microsoft server, Active Directory, Microsoft Exchange / O365, Microsoft SQL, SharePoint, SCCM, RDS, SAN & SAN Fabric, Backup/business continuity, LAN networking, Wireless networking, Citrix XenApp, Azure.
• Excellent problem-solving, communication, and decision-making skills
• Flexibility to travel to client sites and participate in a monthly on-call rota

Perks & Benefits

• Company pension, enhanced parental leave, wellbeing programme
• Free on-site parking, canteen, and regular company events

Apply now to be part of a team that values innovation, collaboration, and continuous growth.