Senior Infrastructure Engineer

JR United Kingdom; Caerphilly; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading ICT supplier seeks a Senior Infrastructure Engineer in Caerphilly, responsible for managing escalations and providing expert support for managed service customers. The role requires strong experience in EUC environments, excellent communication skills, and the ability to lead technical solutions.

Benefits

25 days holiday entitlement

Pension scheme with salary sacrifice option

Hybrid working arrangement

Death in service x4 basic salary

Partially subsidised Private Medical Insurance

Qualifications

• Minimum of 5 years experience in an MSP environment.
• Expert knowledge of Windows 10/11 and Microsoft 365 required.
• Strong experience with virtualization technologies preferred.

Responsibilities

• Deliver outstanding 3rd line technical support for EUC-related incidents.
• Manage enterprise EUC environments including Windows and macOS.
• Lead major incidents and provide technical mentorship.

Skills

Problem-solving

Communication

Technical leadership

Tools

PowerShell

Windows 10/11

Microsoft 365

Active Directory

Intune

Job description

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Senior Infrastructure Engineer, caerphilly

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Client:

Sadler Recruitment

Location:

caerphilly, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Job title: Senior Infrastructure Engineer

Location: Caerphilly with potential travel to other customer sites

• 25 days holiday entitlement, rising to 28 days after 5+ years of service
• Holiday Purchase Scheme
• 2 days for personal wellbeing
• Pension scheme with Salary Sacrifice/Exchange option (subject to eligibility)
• Electric Vehicle salary sacrifice scheme (subject to eligibility)
• Death in Service x4 basic salary
• Partially subsidised Private Medical Insurance
• Salary sacrifice charity donation scheme
• Christmas Savings Club
• Company Lottery
• Out-of-town offices with free parking
• Hybrid working arrangement Mon & Fri optional WFH days

Company Overview

Our client is a leading ICT supplier with over 40 years of experience. Known for its financial strength and quality of services, the company has a proven track record in supplying under numerous framework agreements and winning government contracts. The company offers Managed Services and Solution Design, ensuring a wide and varied career path for its employees.

Role Description

As a Senior Infrastructure Engineer, you will be crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes.

Key Responsibilities

• Deliver outstanding 3rd line technical support for all EUC-related incidents and service requests.
• Manage and optimise enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
• Maintain and support Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
• Deploy and manage endpoint security solutions, patching, and compliance policies.
• Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers.
• Lead major incidents, problem management, and root cause analysis.
• Collaborate with project teams on EUC transformation initiatives.
• Maintain and update IT documentation and processes.

Working Hours

The role operates within a shift pattern between 0700 to 1800 daily, with occasional weekend and public holiday working. Additional hours may be required for the proper performance of duties. Participation in an on-call rota for remote out-of-hours technical support is also expected.

• Proven experience as a senior engineer within an MSP environment.
• Excellent problem-solving skills and ability to manage high-pressure escalations.
• Strong communication skills for effective client and internal team interactions.
• Familiarity with the ITIL framework and structured support environments.
• Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, and Sentinel.
• Experience with virtualisation technologies (Proxmox, Microsoft Hyper-V), public cloud solutions (Azure or AWS), and network technologies (LAN/WLAN/WAN).
• Hands-on expertise in PowerShell scripting for automation and system management.
• Strong experience with desktop virtualisation technologies (Citrix, VMware Horizon, Windows 365, AVD).
• Proven experience in managing and fault-finding AV technologies (Sophos, Defender).
• Exposure to backup technologies (Veeam, Carbonite, SaaS Protect, E-Vault).
• Experience with device management solutions (SCCM, Jamf).
• Experience with UC Technologies (IP voice, Collaboration Database systems: Microsoft SQL Server).
• Minimum of 5 years in an MSP environment.
• Use of 3rd party patching tools (Ninja, Action1, Winget).
• Professional and positive interaction
• Strong work ethic and commitment to task completion
• Routine problem-solving abilities

For immediate consideration please send your CV in today