Senior Infrastructure Engineer (MSP)

JR United Kingdom; Bath; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A dynamic IT Cloud Managed Services Provider is seeking a Senior Infrastructure Engineer for 3rd line support. Located near Bristol, this full-time permanent role involves resolving technical challenges, mentoring junior staff, and working with Microsoft technologies. Join a team focused on innovation and service excellence.

Benefits

Company pension

Enhanced parental leave

Wellbeing programme

Free on-site parking

Canteen

Regular company events

Qualifications

• 3+ years in 3rd line support or 1+ year in a senior infrastructure role.
• Previous experience working for a MSP.
• Flexibility to travel to client sites.

Responsibilities

• Provide 3rd line support for complex technical issues.
• Manage escalated tickets and mentor junior engineers.
• Conduct audits and contribute to service development.

Skills

Problem-solving

Communication

Decision-making

Tools

Microsoft 365

Azure

Virtualisation technologies

Job description

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Client:

Location:

bath, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

• 3rd Line Support
• Bristol - Hybrid
• Full-time, Permanent
• £40,000 - £50,000 per year

A dynamic and growing IT Cloud Managed Services Provider (MSP), is on a mission to empower people through technology. Based on the outskirts of Bristol they deliver expert IT solutions, infrastructure modernisation, workspace transformation, and managed services to a diverse client base.

We’re looking for a Senior Infrastructure Engineer (3rd line support) to join our expert team and play a key role in delivering high-level technical support, mentoring junior engineers, and helping shape the future of our service offerings. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, and virtualisation technologies to thrive in a collaborative and forward-thinking environment.

Senior Infrastructure Engineer - What You’ll Do

• Provide 3rd line support and resolve complex technical issues
• Manage escalated tickets and mentor Infrastructure Engineers
• Conduct audits, health checks, and contribute to service development
• Collaborate with the Service Desk Manager and technical consultants

Senior Infrastructure Engineer - What You’ll Need

• Previous experience working for a MSP
• 3+ years in 3rd line support or 1+ year in a senior infrastructure role
• Very strong technical skills in several of the following with a focus on Microsoft technologies (365 and Azure):
• Excellent problem-solving, communication, and decision-making skills
• Flexibility to travel to client sites and participate in a monthly on-call rota
• Company pension, enhanced parental leave, wellbeing programme
• Free on-site parking, canteen, and regular company events

Apply now to be part of a team that values innovation, collaboration, and continuous growth.