Senior Infrastructure Engineer

Sopra Steria; Hemel Hempstead; On-site; GBP 42,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

Sopra Steria’s Aerospace, Defence and Security sector is recruiting a Senior Infrastructure Engineer for a DV-cleared role in Hemel Hempstead. The position involves second-line support, installation and optimisation of infrastructure technologies within a secure government account.

Candidates must hold active DV clearance and British nationality, with on-site work in Hemel Hempstead. The package includes strong benefits and a stable career in a leading defence sector team.

Qualifications

• Experience operating service support functions within an enterprise environment.
• Infrastructure administration, fault finding/diagnosis and fix.
• Experience with File/Print Clusters and enterprise level thin client environments and messaging systems.
• Strong documentation skills for end users and for operations teams.
• Extensive work experience in infrastructure management.

Responsibilities

• Evaluate hardware and software for server, network, storage or desktop environments.
• Test all deliverables and document results.
• Integrate and test new products for programme infrastructure.
• Administer and enhance the environment and its supportability.
• Provide second line support.
• Carry out project tasks to ensure project viability.
• Accurately assess time to complete tasks per standard processes.

Skills

Service support

Infrastructure admin

Fault diagnosis

File/Print Clusters

Thin clients

Messaging systems

Documentation

Infrastructure management

Education

MCP accreditation

Job description

Are you an Infrastructure Engineer looking for a unique opportunity?

Sopra Steria’s Aerospace Defence and Security sector are once again hiring for experienced Senior Infrastructure Engineers for a security cleared position in a key defence account. This is an opportunity for a DV cleared Engineer with experience in providing second line support and technical implementation, installation, maintenance and performance optimisation of infrastructure technologies to join a growing area of an established team.

This role is based on site in our office in Hemel Hempstead.

Due to the nature of the project, we are only able to progress with candidates that hold an active DV clearance and sole British Nationality.

What you’ll be doing:

• Evaluate hardware and software (for server, network, storage or desktop environments)
• Test all deliverables produced and document results.
• Integration and test of new products (both hardware and software) for incorporation into programme infrastructure.
• Administration and enhancement of the environment and its supportability.
• Provide second line support.
• Carry out project tasks to ensure the viability of the project
• Accurately assess time to complete tasks in order to follow standard project processes and procedures.

What you’ll bring:

• Experience of operating service support function(s) within an enterprise environment.
• Infrastructure skills covering administration, fault finding/diagnosis and fix.
• Experience of: File/Print Clusters, enterprise level thin client environments and messaging systems would be an advantage.
• Documentation Skills, with the ability to produce documents for use by an end user, as well as operational procedure documentation for use by service desk personnel.
• Extensive work experience in infrastructure Management.

It would be great if you had:

• Knowledge of ITIL Service Management processes and practices.
• Accreditation to MCP level or equivalent.
• Customer service skills and experience of dealing and resolving complex issues.

Employment Type: Full-time, Permanent

Location: Hemel Hempstead

Security Clearance Level: DV

Salary: Up to £50,000

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.