Infrastructure Support Analyst

Sopra Steria Ltd; Hemel Hempstead; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance

Pension

Job summary

Sopra Steria Ltd is seeking an infrastructure support specialist to help maintain secure, business-critical systems. You will work onsite in Hemel Hempstead for 6 months, then transition to the Hampshire area on-site, joining a 24/7 shift-based team focused on incident, problem, change and release management.

The role requires SC and DV clearance eligibility, strong troubleshooting skills, and the ability to work in a structured environment.

Qualifications

• Experience in infrastructure support, system administration or similar technical operations role.
• Awareness of ITIL-based service management processes.
• Ability to work in structured, process-driven environments.

Responsibilities

• Supporting and managing core IT infrastructure, including networks, servers, storage and operating systems.
• Managing incidents, problems, requests and changes in an ITIL-aligned environment.
• Investigating and resolving technical issues and contributing to root-cause analysis.
• Monitoring live services to ensure performance against service levels.
• Contributing to infrastructure improvements, testing and release support.
• Producing and maintaining clear technical documentation for day-to-day operations.

Skills

Troubleshooting

ITIL processes

Team collaboration

Independent worker

SC/DV eligibility

Tools

DevOps tooling

Job description

Are you looking to take the next step in your infrastructure career and play a key role in supporting secure, business‑critical services? You’ll be joining a tight‑knit team working within a highly focused environment, helping to keep core systems stable, resilient and continuously improving. This is an opportunity to work hands‑on with infrastructure, investigate complex issues, and contribute to improvements that meaningfully impact operational performance.

We work onsite in a secure environment in Portsmouth, supporting a programme with growing technical demands. You’ll be surrounded by colleagues who share knowledge, support each other, and take pride in delivering high‑quality work in a mission‑driven setting.

Working as part of a 24/7 shift-based support team, you will play a key role in ensuring the effective operation, support, and continuous improvement of business‑critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.

You will be onsite full time in Hemel for 6 months, you will then transition to Hampshire area full time on site permanently.

What you’ll be doing:

• Supporting and managing core IT infrastructure , including networks, servers, storage and operating systems.
• Managing incidents, problems, requests and changes in a structured, ITIL‑aligned environment.
• Investigating and resolving technical issues and contributing to root‑cause analysis.
• Monitoring live services to ensure consistent performance against agreed service levels.
• Contributing to infrastructure improvements, project activity, testing and release support.
• Producing and maintaining clear technical documentation to support day‑to‑day operations.

What you’ll bring:

• Experience in infrastructure support, system administration or a similar technical operations role.
• Strong troubleshooting and analytical skills with the ability to resolve complex issues.
• Awareness of ITIL‑based service management processes.
• Experience supporting technology in structured, process‑driven environments.
• Ability to work independently and collaboratively as part of a wider technical team.
• Eligibility for SC and DV, and willingness to work onsite in a secure environment.

It would be great if you had:

• Experience supporting applications or infrastructure using DevOps or scripted models.
• Exposure to 24/7 operational support environments. Strong experience inInfrastructure Management.
• Experience across one or more: Networks (WAN/LAN) Servers & Storage Experience contributing to testing, system checks or release processes.
• Familiarity with producing support documentation and operational guidance.
• An interest in developing towards DV clearance.

Employment Type: Full‑time, Permanent.

Location: Hemel full time for 6 months then transition Portsmouth Hampshire area full time onsite part of a 24/7 shift-based support team.

Security Clearance Level: Eligible for SC and DV.

Salary: £45,000 – £65,000.

Benefits: 25 days annual leave with the option to buy additional days, life assurance, pension.

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety‑and security‑critical markets.