Senior Infrastructure Engineer

ZipRecruiter; Caerphilly; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading ICT supplier is seeking a Senior Infrastructure Engineer in Caerphilly. This role involves providing expert support and managing complex technical solutions for Managed Service customers. The ideal candidate will possess strong communication and problem-solving skills, with a proven track record in an MSP environment. Responsibilities include delivering technical support, managing EUC environments, and mentoring junior engineers. Competitive salary and benefits, including a hybrid working arrangement, are offered.

Benefits

25 days holiday entitlement

Holiday Purchase Scheme

Company-supported CSR Volunteer Day

2 days for personal wellbeing

Pension scheme

Electric Vehicle salary sacrifice scheme

Death in Service x4 basic salary

Partially subsidised Private Medical Insurance

SAGE Employee Benefits scheme

Christmas Savings Club

Company Lottery

Out-of-town offices with free parking

Qualifications

• Proven experience as a senior engineer within an MSP environment.
• Minimum of 5 years in an MSP environment.

Responsibilities

• Deliver outstanding 3rd line technical support for EUC-related incidents.
• Manage and optimise enterprise EUC environments.
• Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers.

Skills

Problem Solving

Communication

Leadership

Education

ITIL v3/4 Foundation certification

Tools

PowerShell

Microsoft 365

Windows 10/11

Azure AD

Citrix

VMware Horizon

SCCM

Proxmox

Microsoft Hyper-V

Job description

Job Description

Job title: Senior Infrastructure Engineer

Location: Caerphilly with potential travel to other customer sites

Salary/Package: £45,000+ non-sales Incentive

Benefits

• 25 days holiday entitlement, rising to 28 days after 5+ years of service
• Holiday Purchase Scheme
• Company-supported CSR Volunteer Day
• 2 days for personal wellbeing
• Pension scheme with Salary Sacrifice/Exchange option (subject to eligibility)
• Electric Vehicle salary sacrifice scheme (subject to eligibility)
• Death in Service x4 basic salary
• Partially subsidised Private Medical Insurance
• SAGE Employee Benefits scheme
• Salary sacrifice charity donation scheme
• Christmas Savings Club
• Company Lottery
• Out-of-town offices with free parking
• Hybrid working arrangement Mon & Fri optional WFH days

• Company Overview

  Our client is a leading ICT supplier with over 40 years of experience. Known for its financial strength and quality of services, the company has a proven track record in supplying under numerous framework agreements and winning government contracts. The company offers Managed Services and Solution Design, ensuring a wide and varied career path for its employees.

  Role Description

  As a Senior Infrastructure Engineer, you will be crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes.

  Key Responsibilities

  • Deliver outstanding 3rd line technical support for all EUC-related incidents and service requests.
  • Manage and optimise enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
  • Maintain and support Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
  • Deploy and manage endpoint security solutions, patching, and compliance policies.
  • Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers.
  • Lead major incidents, problem management, and root cause analysis.
  • Collaborate with project teams on EUC transformation initiatives.
  • Maintain and update IT documentation and processes.

  Working Hours

  The role operates within a shift pattern between 0700 to 1800 daily, with occasional weekend and public holiday working. Additional hours may be required for the proper performance of duties. Participation in an on-call rota for remote out-of-hours technical support is also expected.

  Essential Experience

  • Proven experience as a senior engineer within an MSP environment.
  • Excellent problem-solving skills and ability to manage high-pressure escalations.
  • Strong communication skills for effective client and internal team interactions.
  • Familiarity with the ITIL framework and structured support environments.
  • Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, and Sentinel.
  • Experience with virtualisation technologies (Proxmox, Microsoft Hyper-V), public cloud solutions (Azure or AWS), and network technologies (LAN/WLAN/WAN).
  • Hands-on expertise in PowerShell scripting for automation and system management.
  • Strong experience with desktop virtualisation technologies (Citrix, VMware Horizon, Windows 365, AVD).
  • Proven experience in managing and fault-finding AV technologies (Sophos, Defender).
  • Exposure to backup technologies (Veeam, Carbonite, SaaS Protect, E-Vault).

  Desirable Experience

  • Experience with device management solutions (SCCM, Jamf).
  • ITIL v3/4 Foundation certification.
  • Experience with UC Technologies (IP voice, Collaboration Database systems: Microsoft SQL Server).
  • Minimum of 5 years in an MSP environment.
  • Use of 3rd party patching tools (Ninja, Action1, Winget).

  Competencies

  • Effective communication skills
  • Professional and positive interaction
  • Strong work ethic and commitment to task completion
  • Routine problem-solving abilities

  For immediate consideration please send your CV in today