School IT Technician

The Education Network North; Belmont; On-site; GBP 22,000 - 28,000; Part time

Job summary

The Education Network North is seeking an IT Technician to support a mainstream secondary school in Durham. You will provide first and second-line technical support for staff and students, and help keep classroom technology functioning effectively.

Areas include Windows/Microsoft 365 support, hardware and network troubleshooting, and active directory administration. This temporary role offers a hands-on opportunity in a school setting with a focus on safeguarding and data protection.

Qualifications

• Experience supporting Windows OS and Microsoft 365.
• Knowledge of computer hardware, networking and troubleshooting.
• Experience with Active Directory.
• Strong communication and customer-service skills.
• Experience in a school or educational environment desirable.
• Understanding of cybersecurity and data protection best practice.
• Awareness of safeguarding requirements within schools.

Responsibilities

• Provide helpdesk-based technical support to staff and students.
• Diagnose and resolve hardware, software, printing and network issues.
• Install, configure and maintain desktops, laptops, iPads and devices.
• Set up classroom technology including interactive displays, projectors and AV equipment.
• Support Microsoft 365 applications and user accounts.
• Assist with software deployment and operating system updates.
• Maintain inventories of ICT equipment and software licences.
• Coordinate warranty repairs and liaise with external IT suppliers.
• Support cybersecurity, endpoint security and patch management processes.
• Report security incidents following safeguarding and data protection protocols.

Skills

Windows OS

Microsoft 365

Active Directory

Networking

Hardware

Troubleshooting

Cybersecurity

Data protection

Communication

Organization

Job description

IT Technician - Secondary School

Location: Durham

Salary: £120-£150 per day

Job Type: Temporary / Supply

The Education Network are currently recruiting for an IT Technician to join a mainstream secondary school in Durham. This is an excellent opportunity for an experienced IT professional to work within a busy school environment, providing essential technical support to staff and students.

The successful candidate will be a friendly, approachable and technically confident individual who can diagnose and resolve a wide range of IT issues while providing excellent customer service.

The Role

As an IT Technician, you will provide first and second-line technical support across the school, helping to ensure that IT systems, hardware and classroom technology are working effectively.

Your responsibilities will include:

• Providing technical support to staff and students via the school helpdesk.
• Diagnosing and resolving hardware, software, printing and network issues.
• Installing, configuring and maintaining desktop PCs, laptops, iPads and other devices.
• Setting up and maintaining classroom technology, including interactive displays, projectors and AV equipment.
• Supporting Microsoft 365 applications and user accounts.
• Assisting with software deployment and operating system updates.
• Supporting staff with the effective use of classroom technology.
• Maintaining accurate inventories of ICT equipment and software licences.
• Carrying out repairs and upgrades where appropriate.
• Preparing and deploying devices for staff and students.
• Coordinating warranty repairs and liaising with external IT suppliers.
• Supporting the school's cybersecurity, endpoint security and patch management processes.
• Reporting security incidents and following school procedures relating to safeguarding, GDPR and data protection.

About You

We are looking for someone with:

• Experience supporting Windows operating systems and Microsoft 365.
• Good knowledge of computer hardware, networking and troubleshooting.
• Experience working with Active Directory.
• Strong communication and customer service skills.
• Excellent organisational and problem-solving abilities.
• The ability to prioritise workload and work independently.
• Experience working within a school or educational environment is desirable.
• An understanding of cybersecurity and data protection best practice.
• An awareness of safeguarding requirements within schools.

Personal Qualities

The successful candidate will be:

• Friendly and approachable, with the ability to support users with different levels of IT knowledge.
• Reliable and punctual, with a professional approach to their work.
• Patient and solutions-focused when dealing with technical issues.
• Flexible and willing to learn and adapt to new technologies.
• Well organised and able to manage competing priorities.
• Comfortable working independently while also contributing positively to a small team.

This is a fantastic opportunity for an IT Technician looking to work in a supportive secondary school environment, where you will play an important role in keeping the school's technology running smoothly for both staff and students.