Senior Information Technology Engineer

JR United Kingdom; Bristol; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the tech sector is seeking a Senior Level 2 Service Desk Engineer to provide expert support for a vital public sector organization. This role involves troubleshooting, enhancing IT services, and ensuring high customer satisfaction in a hybrid work environment. Candidates should have a strong background in Microsoft technologies and a proven track record in customer-focused support.

Qualifications

• 2+ years in a Level 2 support role.
• Strong knowledge of Microsoft environments.
• Experience in live environments prioritizing uptime.

Responsibilities

• Providing 2nd line support, troubleshooting, and maintenance.
• Maintaining high customer satisfaction.
• Collaborating with internal teams.

Skills

Customer-focused support

Excellent communication

Attention to detail

Troubleshooting

Networking

Tools

Microsoft environments (M365/O365)

Azure

VMware

Hyper-V

SQL

Job description

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Senior Information Technology Engineer, Bristol

Location: Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Role: Senior Level 2 Service Desk Engineer

Location: Portishead HQ (with occasional travel to local sites)

Full-time: 37.5 hrs/week | Mon–Fri between 07:30–19:30 (rotational shifts)

Role Type: Permanent - hybrid

Are you a passionate problem-solver who thrives in a fast-paced tech environment? Do you enjoy helping people, fixing issues, and improving IT services? We’re seeking a Level 2 Service Desk Engineer to be the go-to support expert for a vital public sector organization.

Why You’ll Love This Role:

• Resolve incidents and service requests efficiently
• Support and guide Level 1 support escalations
• Deliver exceptional, customer-focused service
• Contribute to improving service delivery and IT solutions
• Enhance IT support in a high-availability environment

What You’ll Be Doing:

• Providing 2nd line support, troubleshooting, and maintenance
• Maintaining high customer satisfaction
• Suggesting service improvements
• Collaborating with internal teams
• Applying current technology trends

Essential Skills & Experience:

• 2+ years in a Level 2 support role
• Experience in live environments prioritizing uptime
• Strong knowledge of Microsoft environments (M365/O365)
• Networking, mail flow troubleshooting, IT architecture skills
• Customer-focused support track record
• Excellent communication skills
• Self-motivated with attention to detail
• Familiarity with Azure, VMware, Hyper-V
• Knowledge of DHCP, DNS, Active Directory, GPO
• Understanding of SQL, WSUS, CRM, Microsoft technologies

Bonus: Security Clearance

Applicants must be eligible for non-police vetting Level 3 security clearance due to role requirements.

If you're ready to advance your IT career and make a difference, we want to hear from you.

Apply now and help shape the future of IT services.