Senior Housing Support Officer

Brook Street; Dartford; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Mileage allowance

Clear progression into management

Pension scheme

Generous annual leave entitlement

Comprehensive training and induction

Job summary

Brook Street is seeking a Senior Housing Support Officer to manage temporary accommodation across Medway and SE London, guiding residents toward stable housing and improved wellbeing. You will assess needs, create tailored plans, and coordinate with authorities to secure housing, health, and welfare support.

The role offers progression into people management, supervision of Housing Support Workers, and a chance to shape evolving services within a growing organisation.

Qualifications

• Previous experience within housing, supported housing, homelessness, temporary accommodation, tenancy sustainment, or support services.
• Experience working with local authority commissioned services and housing departments.
• Knowledge of homelessness pathways, housing support services, and relevant legislation.
• Experience supporting vulnerable adults with complex needs.
• Strong safeguarding, risk assessment, and support planning experience.
• Excellent communication and relationship-building skills.
• The ability to manage a varied caseload and work independently.
• Experience carrying out property visits, welfare checks, and tenancy-related interventions.
• A full UK driving licence and access to your own vehicle.

Responsibilities

• Managing a portfolio of temporary accommodation properties.
• Completing needs assessments, support plans, and risk assessments.
• Conducting regular welfare visits and property inspections.
• Supporting residents to access housing, health, welfare, employment, and community services.
• Working collaboratively with local authorities and referral agencies.
• Managing safeguarding concerns and promoting resident wellbeing.
• Supporting residents to maintain accommodation and develop independent living skills.
• Maintaining accurate records and reports.
• Contributing to service development and continuous improvement initiatives.
• Supporting the future growth and leadership of the support team.

Skills

Communication

Safeguarding

Risk assessment

Independent working

Job description

Senior Housing Support Officer / Housing & Support Team Leader

• Dartford HO (Covering Medway & South East London)
• £38,000 - £42,000 + Mileage
• Full UK Driving Licence & Own Vehicle Required
• Full-Time | Permanent

Are you an experienced housing or support professional looking for an opportunity to make a genuine difference while progressing into a leadership role? We are recruiting for an exciting and rewarding position with a growing organisation providing temporary accommodation and housing support services to individuals and families experiencing homelessness and housing-related crises across Kent and South East London.
This is a unique opportunity to combine housing management, resident support, safeguarding, and service development within a role that offers clear progression into people management and operational leadership.

The Role

As a Senior Housing Support Officer, you will manage a portfolio of temporary accommodation properties across Medway and South East London, supporting residents to maintain their accommodation, improve their wellbeing, and work towards long‑term housing solutions. You will work closely with local authorities, housing departments, support agencies, and community services to ensure residents receive the support they need. The role includes carrying out support assessments, creating tailored support plans, conducting welfare visits, managing housing‑related issues, undertaking property inspections, and supporting residents with complex needs.

You will be supporting people who may be experiencing:

• Homelessness and housing instability
• Mental health challenges, including anxiety, depression, and bipolar disorder
• Bereavement and loss
• Social isolation
• Financial difficulties
• Relationship breakdowns
• Emotional wellbeing challenges

As the organisation expands its enhanced support provision, you will play a key role in shaping services and will have the opportunity to supervise and develop a team of Housing Support Workers in the future.

Key Responsibilities

• Managing a portfolio of temporary accommodation properties.
• Completing needs assessments, support plans, and risk assessments.
• Conducting regular welfare visits and property inspections.
• Supporting residents to access housing, health, welfare, employment, and community services.
• Working collaboratively with local authorities and referral agencies.
• Managing safeguarding concerns and promoting resident wellbeing.
• Supporting residents to maintain accommodation and develop independent living skills.
• Maintaining accurate records and reports.
• Contributing to service development and continuous improvement initiatives.
• Supporting the future growth and leadership of the support team.

Requirements

To be successful in this role, you will have:

• Previous experience within housing, supported housing, homelessness, temporary accommodation, tenancy sustainment, or support services.
• Experience working with local authority commissioned services and housing departments.
• Knowledge of homelessness pathways, housing support services, and relevant legislation.
• Experience supporting vulnerable adults with complex needs.
• Strong safeguarding, risk assessment, and support planning experience.
• Excellent communication and relationship‑building skills.
• The ability to manage a varied caseload and work independently.
• Experience carrying out property visits, welfare checks, and tenancy‑related interventions.
• A full UK driving licence and access to your own vehicle.

What's on Offer?

• Salary of £38,000 - £42,000 per annum
• Mileage allowance
• Clear progression into management
• Opportunity to build and lead an expanding support team
• Comprehensive training and induction
• Supportive and growing organisation
• Pension scheme
• Generous annual leave entitlement

If you are passionate about supporting vulnerable people, have strong housing and support experience, and are looking for your next career step within a growing organisation, we'd love to hear from you.