Senior Housing Solutions Officer

Reed; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local service organization in Sheffield seeks a Senior Housing Solutions Officer to provide housing advice and assess needs for vulnerable households. You will conduct assessments, support clients, and liaise with various organizations. The role requires excellent communication skills, customer focus, and experience in housing-related fields. Join us in making a difference in the community.

Benefits

Opportunities for professional development

Commitment to equality and diversity

Dedicated consultant for support

Secure online timesheet system

Qualifications

• Demonstrated customer focus with excellent prioritisation skills.
• Strong communication and ability to work in a team.
• Experience in a similar role within housing or a related field is desirable.

Responsibilities

• Conduct interviews and undertake assessments.
• Provide ongoing support and maintain client contact.
• Collect information to progress cases.
• Assist clients in accessing specialist support services.

Skills

Customer focus

Strong communication skills

Organisational skills

Ability to work independently

Resilience

Job description

Senior Housing Solutions Officer

• Location: Sheffield
• Job Type: Full-time, Temp, Office-Based
• Salary: £16.65 per hour

Are you passionate about helping vulnerable households and have a customer-centric approach? If you thrive in a busy environment and have a strong resilience, consider applying for the role of Senior Housing Solutions Officer. This is a full-time temporary position where you will be instrumental in providing housing advice, assessing housing needs, and delivering tailored housing solutions.

Day-to-Day of the Role

• Conduct interviews, undertake assessments within statutory and policy frameworks, provide ongoing support, and maintain client contact.
• Carry out home visits or visits to hospitals and other relevant sites.
• Collect information from a variety of sources to progress cases from application to final outcome and evaluation.
• Provide information on all available housing, support, and other related services.
• Assist clients in accessing specialist support services as required (e.g., advocacy services, tenancy support).
• Liaise with other statutory and voluntary sector organisations and manage own targets specific to the post.
• Respond to customer queries and/or complaints and carry out service user consultation to inform the development of Housing Solutions.
• Produce and present reports, including making recommendations on any aspect of the Housing Solutions Service.

Required Skills & Qualifications

• Demonstrated customer focus with excellent prioritisation and organisational skills.
• Strong communication skills and the ability to work independently as well as part of a team.
• Resilience and a keenness to learn, with the ability to support Housing Solutions Officers with complex cases.
• Experience in a similar role within housing or a related field is highly desirable.
• Familiarity with relevant housing law and the ability to advise on complex areas.

Benefits

• Opportunities for professional development in a supportive environment.
• Commitment to equality, diversity, and inclusion, with initiatives to promote representation from under-represented groups.
• Enhanced Disclosure and Barring Service Check.
• Access to a dedicated consultant for ongoing support.
• Secure and easy-to-use online timesheet system.
• Self-service portal for managing holiday requests, payslips, and other employment documents.

If you would like to apply, please submit a current version of your CV by clicking Apply Now.